National Stats for the Media
Unique perspectives, trends, polls & stats on the Concierge Medicine industry, 2025.
One thing you should understand is that in Concierge Medicine, it’s no longer about being the best Doctor in the world any longer, it’s about being the best Doctor FOR the world, FOR your patients and FOR your local community.
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Concierge Medicine Today's Annual 2024 Industry Insight Report
Each year the industry’s trade publication releases its polling data, summary of industry insights and some of it’s latest prospective patient survey infographics. This latest “summary” of the industry highlights Concierge Medicine Today’s top 5 USPs of the concierge medicine subscription-based healthcare delivery model and includes brief summaries in the following areas in PDF form … (LEARN MORE)
Release Date: January 15, 2024
Published Date: January 15, 2024
Pages: 29
Source/Author: Concierge Medicine Today, LLC.
History of Concierge Medicine (Abridged, 1996-Present)
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Source/Author: Concierge Medicine Today, LLC. -
Editor's Note: This is by no means an all-inclusive, every single detail about all of the things that have occurred in this unique healthcare delivery space. It is a summary of many of the highlights however. When possible, we've tried to provide links to the stories, web sites, press releases, research, studies and organizations for you to learn more. We recognize a lot has happened in the past 20+ years. And, it’s virtually impossible to capture every moment in one document or on one page. It's also important to note that within the past 5 to 10 years here in Concierge Medicine and Subscription-based healthcare delivery have been some the most eventful years in the space of Concierge Medicine which have helped cement the private-pay membership medicine model into our vocabulary. More news of Physician's entering this space and educational headlines continue to circulate across the news wire. From The New York Times to The Wall Street Journal and everywhere in between, Concierge Medicine is now a a familiar term that Patients and Physicians alike are learning to understand why this is an important part of our healthcare ecosystem. Finally, as you may be aware, this document is routinely updated, may have imperfections, but we at Concierge Medicine Today, LLC., do our best to routinely edited, correct and keep this 'Abridged History of Concierge Medicine' updated each year as accurately as possible with links to the original sources if we can find them. Therefore, if we missed something or you think we should add something, please, let us know by emailing us directly at editor@ConciergeMedicineToday.com. Thank you!
Last Updated: January 2024
We love that quote around here. It crystalizes how we feel about you and those who have worked so hard in healthcare to improve it over the past 20-years. To that end, history is important to all of us. We learn from it and we many of our futures are shaped by it. And, a lot has happened in the past 20+ years in healthcare. Author and pastor, Andy Stanley in his book Deep and Wide wrote "We don't drift in good directions. We discipline and prioritize ourselves there. ...often, stepping outside your comfort zone is not careless irresponsibility, but a necessary act of obedience."
What stands out in that quote is that in all of our careers in healthcare it is that our place in healthcare today is the accumulation [or drift] of a lot of little decisions that added up overtime. It is virtually impossible to capture every moment of history into one document or on one page. Concierge Medicine is so wonderfully colored by so many people and looking back [and forward] it has undoubtedly left an impression [for better or worse -- depending on your viewpoint] on our healthcare marketplace.
We felt it was important this year to summarize again some of the noteworthy moments from the past 20-years or so from this industry in two educational and helpful ways. First, by memorializing some of the most educational insights and quotations that have come from Physicians, consultants, on-lookers and others working in healthcare. Second, to have an abridged historical timeline of events and voices that have helped cement the private-pay and membership medicine models into our vocabulary and our culture.
“When you think of Andy Griffith-style medicine, the doctor had a clinic in the local town. It’d be strange for him to say, ‘What kind of insurance does Opie have?’”
~Editor in Chief, Concierge Medicine Today (Source: Comstock's Magazine; March 2014; Article: Convenient Care: How concierge medicine is changing the health care marketplace)
An Abridged History Of Concierge Medicine And The Subscription-Based Healthcare Delivery Marketplace.
1996: Dr. Howard Maron and Scott Hall, FACP established MD2 (pronounced MD squared) located in Seattle, Bellevue, WA and Oregon. They charged an annual retainer fee of $13,200 and $20,000 per family.
1999: Medical Professionalism Project-consisting of members of the internal medicine community, including representatives of ACP and the American Board of Internal Medicine, set out to draft a charter that could serve as a framework for understanding professionalism.
1999: Institute of Medicine releases the now famous report of medical errors, Patient safety, and professional integrity that caused further probing in physician exam rooms.
2000: Virginia Mason Medical Center in Seattle, WA began operating concierge medical services within its facilities and used some of the profits from the 5 physician practice to subsidize other programs and indigent care services.
2000: MDVIP, founded by Dr. Robert Colton and Bernard Kaminetsky, in Boca Raton, FL. A brand of Concierge Medicine practice and management firm which has set-up more than 700 concierge medical practices with offices in almost every State across the U.S. Update: In April 2014, Procter & Gamble announced the sale of MDVIP to a private equity firm, Summit Partners.
2001: American Medical Association writes concierge physician guidelines: PRINCIPLES OF MEDICAL ETHICS.
2001: July 04, 2001 · Seattle Post Intelligencer Seattle Post Intelligencer In Retainer Medicine, the Doctor is Always In; The idea started five years ago when Dr. Howard Maron, former team doctor for the Seattle SuperSonics, started MD2 (pronounced "MD squared") with his partner, Dr. Scott Hall ...
2002: ACB Foundation , ABIM Foundation and the European Federation of Internal Medicine defines ethical principles and responsibilities contracts between Patient and physician, which is in a language that suggests both parties have equality, mutual interest and autonomy.
2002: Medicare addresses Concierge Medicine and retainer fees.
2002: Centers for Medicare and Medicaid, CMS, outlined its position on concierge care in a March 2002 memorandum. The memorandum states that physicians may enter into retainer agreements with their Patients as long as these agreements do not violate any Medicare requirements.
2002: Pinnacle Care establishes Patient care with a one-time membership fee for access to VIP service.
2002: The AMA counsel on medical services issued a report in June 2002 on Special Physician-Patient contracts. It concluded that retainer medicine was a very small phenomenon.
“When you think of Andy Griffith-style medicine, the doctor had a clinic in the local town. It’d be strange for him to say, ‘What kind of insurance does Opie have?’” ~Editor in Chief, Concierge Medicine Today
2003: American Society of Concierge Physicians was founded by Dr. John Blanchard. The association later changed its name to SIMPD, Society for Innovative Practice Design.
2003: AMA issued guidelines for boutique practices in June 2003.
2003: Department of Health and Human Services rules the concierge medical practices are not illegal and the federal government the OIG, Office of the Inspector General, takes a decidedly hands off approach.
2003: American College of Physicians writes doctors struggle to balance professionalism with the pressures of everyday practice.
2003: June 2003 the AMA Council on Ethical and Judicial Affairs outlines guidelines for “contracted medical services”. The AMA House of Delegates approves these guidelines.
2004: GAO, General Accountability Office writes 146 concierge physicians in the U.S.
2004: Harvard University study finds that 55% of the respondents are dissatisfied with their health care, and 40% of that 55% agreed that the quality of care had worsened in the previous five years.
2005: The AOA, American Osteopathic Association adopts not to recommend and an official policy on concierge care.
2006: MDVIP, a concierge physician practice management firm, reports that 130 physicians within their network treat up to 40,000 Patients worldwide.
2007: Concierge Medicine Today, a concierge medical news agency opens its doors to be an advocate for news pertaining to the Concierge Medicine, retainer-based, boutique, private medicine and direct care industry.
2007: The term "direct practice" was first used in legislation in Washington in 2007 that clarified these practices were not insurance companies under state law-but they do provide basic, preventive medical care.
2008: Boasting an estimated 35 concierge physician practices, Orange County, CA appeared to be a leading hub of Concierge Medicine.
2008: Concierge Physician of Orange County (CPOC) – a non-profit group of existing concierge physicians was founded.
2009: Concierge Medicine Today (CMT) announces the formation of The Concierge Medicine Research Collective, a analytics and advisory arm of CMT based in Atlanta, GA USA.
2009: Concierge Medicine Today reveals that concierge medical practices across the U.S. are thriving in a recession.
2009: Procter & Gamble Acquired MDVIP in 2009 - No less a respected corporation than Procter & Gamble (NYSE: PG) has staked out a major presence in Concierge Medicine. In 2007, P&G acquired a 48% stake in MDVIP, a Concierge Medicine company that was formed in 2000. Then, in December 2009, Procter & Gamble acquired 100% ownership in MDVIP for an undisclosed sum. This acquisition was reported by Dark Daily. (See “Boutique Medicine Venture Generates Marketing Intelligence for Procter & Gamble,” April 5, 2010.)
2010: SIMPD reorganizes, expands its vision, and rebrands itself the American Academy of Private Physicians (AAPP).
2010: Concierge Medicine Today reveals the affordability of concierge medical and private medicine practices across the U.S. stating that over 62% of the programs offered to Patients cost less than $135/mo.
2010: American Academy of Private Physicians (AAPP) forms first local chapter in Orange County, California called AAPP,OC (formerly CPOC)
2010: According to a 2010 American Academy of Family Physicians survey, three percent of respondents practice in a cash-only, direct care, concierge, boutique, or retainer medical practice.
2012: December 2012 - Study Proves Dramatic Reduction in Hospitalizations & $300 Million Savings for MDVIP’s Personalized Healthcare Model
2013: Three Year Analysis of Concierge and Direct Care Medicine Shows Encouraging Signs For Boosting Primary Care In U.S. Economy. Data collected from Concierge Medicine and DPC doctors show encouraging signs across the U.S. from December of 2009 to December of 2012.
2013: New Data on Concierge Medicine Physician and DPC (DPC) Clinician Salaries and Released by Concierge Medicine Today. Data also looks at career satisfaction among Concierge/DPC physicians.
2013: On August 2, 2013, the Dare Center, Seattle, WA, invited concierge physicians, hospital administrators and medical center executives from across the country to participate in a roundtable discussion. This inaugural event took place at the Washington Athletic Club in Seattle.
2013: Family Physicians, Patients Embrace DPC ... AAFP Recognizes Benefits, Creates DPC Policy
Is it worth it?
Since concierge medicine is not insurance (it wouldn’t cover a trip to the hospital) many patients combine it with a high-deductible plan. Concierge Medicine Today, the industry trade publication suggests that consumers think of health insurance more like auto insurance or fire insurance; it should be used for emergencies, not the day-to-day. You wouldn’t use car insurance to change your oil, rotate the tires or buy wiper blades. In the best-case scenario, the sum of the concierge fee ($150/month, for example) plus the bare-bones premiums for a high-deductible plan ($110-ish, theoretically) would pencil out to less than $328 per month, or what the Department of Health and Human Services cites as the “average” cost of health care. ~Comstock’s Magazine, April 1, 2014
2013: The DPC Trade Journal Launched by Concierge Medicine Today. The sister publication, The DPC Journal works directly and indirectly with physicians, businesses and leaders, journalists and the media in the healthcare marketplace to help promote the distribution of news and information, policy initiatives and to reach out to physicians throughout the United States. DirectPrimaryCare.com.
2013: First National Gathering Focused On DPC (DPC) Held In St. Louis: October 11-12, 2013.
“This is the first national gathering of businesses and individuals interested in DPC,” says Dr. Erika Bliss, a Family Physician at Qliance Medical Group of WA and President/CEO of Qliance Medical Management Inc. “DPC is quickly becoming an important contributor to the transformation of our nation’s healthcare system. This conference will bring together key stakeholders to learn more about DPC and discuss its place in the future of medical care delivery.”
“The DPC National Summit will bring together physicians, business leaders, policymakers and others from across the country,” added Bliss. “DPC providers and supporters share the common goal of contributing meaningfully to the improvement of healthcare for all, and by building connections among like-minded people; we hope to accelerate progress toward that goal.”
Overall, Concierge Medicine and DPC are thriving in major metropolitan markets. Four states that have a huge lead in the amount of active concierge or private-pay physician’s in practice as well as consumers seeking their care are: Florida, California, Pennsylvania and Virginia. Each of these States have a significant number of people, most are over the age of 50, seeking out Concierge Doctors and cash-only options. Fortunately, a sizeable number of Concierge Doctors are available to serve them, which is not the case in the more rural parts of the country.
Of great benefit to consumers, prices are dropping significantly due to increasing competition among physicians entering the marketplace, retail medicine pricing, price transparency demand from Patients and uncertainty about the implications of the Affordable Care Act. The Affordable Care Act has also created quite a bit of uncertainty among both Patients and doctors. The shoe has most certainly dropped and now more doctors than ever are considering a career in Concierge Medicine, DPC and retail healthcare.
2014: New Association Formed, American College of Private Physicians (ACPP): Group to Focus on Credentialing Doctors, Advocacy to Employers, Unions, Government and the like to benefit industry nationwide.
2014: P&G sells concierge medicine unit: P&G CEO — ‘Since returning as CEO last year, A.G. Lafley has said P&G will exit ventures that won’t help it grow.’
2014: MD² commemorates 18 years of practicing highly personalized care; March 7, 2014
2014: MDVIP to be Acquired by Summit Partners — ‘MDVIP will continue to be run as a stand-alone company …’ [May 2, 2014]
2014: IRS asked to clarify HSA rules in letter: On June 17, 2014, Members of Congress wrote Commissioner of Internal Revenue John Koskinen asking for clarification on how the Internal Revenue Service (IRS) treats DPC Medical Homes with regard to Health Savings Accounts (HSAs). Senator Maria Cantwell (D-WA), who authored ACA Sec. 1301 (a) (3), allowing DPC practices to participate in health exchanges with Qualified Health Plans, took the lead on the letter and was joined by Senate Budget Committee Chairman Patty Murray (D-WA) and Rep. Jim McDermott, MD (D-WA), ranking member of the Ways and Means Subcommittee on Health. The three WA state lawmakers point out that The ACA rules on the Establishment of Exchanges and Qualified Health Plans Part I (CMS-9989-F) promulgated by HHS, clearly state that DPC is not health insurance, and that the law has its roots in a provision in WA state law (48.150RCW) defining DPC as a health benefit outside insurance. IRS Continues to give guidance that DPC plans are considered health plans under Sec. 223 (c) of the Internal Revenue Code (IRC), which prohibits HSA account holders with high deductible health plans from having a second “health plan.” DPC members have met with officials in the Department of the Treasury and continue to work with the administration and Congress to change the IRS definition so that DPC fees are qualified medical expenses under Sec. 213 (d) of the IRC and can be offered as a benefit complimenting Health Savings Accounts (HSAs) paired with high deductible health plans.
2014: Second National Gathering Focused On DPC (DPC) Held In Wash., DC. June 2014.
2014: DPC United, a new DPC Physician Association, launched by Dr. Samir Qamar of MedLion announces that it will provide resources for DPC physicians and consumers.
2014: Michigan DPC Bill Introduced as Louisiana Passes Law: On September 9, 2014, Michigan State Senator Patrick Colbeck (R-Canton) introduced S.B. 1033, a bill to amend the MI state insurance code to clarify that a DPC agreement is not subject to state insurance regulation. DPCC has provided resourced to Sen. Colbeck, and we are watching developments in state legislatures around the country as they prepare for the coming sessions. This summer, Gov. Bobby Jindal (R-LA) signed similar legislation; Senate Bill No. 516, making Louisiana the latest state to create law to define DPC practices correctly outside the scope of insurance regulation. Stay tuned for further updates as the legislative sessions kick off in this coming January.
2014: DPCC member Iora health recently announced an exciting new partnership with Humana to treat Medicare Advantage patients in Washington and Arizona. According to the Iora release, “The partnership launches Iora’s unique health care model in Arizona and Washington where Iora Health will open four new primary care practices – two in Phoenix and two in Seattle – under the Iora Primary Care brand. The primary care practices are designed exclusively for Humana’s Medicare Advantage members and will provide members access to affordable, quality care.”
2014: New Study Conducted by Optum and MDVIP Finds Personalized Preventive Care Significantly Reduces Healthcare Expenditures Among Medicare Advantage Beneficiaries
2014: September 2014, American Academy of Private Physicians (AAPP) Course Corrects Physician Association, citing that the industry’s association is focusing on five key areas. Those include: legal compliance for doctors, innovative learning tracks at national meetings, physician networking, legislative and lobbying initiatives and staying up to date on new and emerging technologies...
Your ability to withstand the pressure and overcome the obstacles of uncertainty
and potential failure and see the other side before others do is what makes a successful concierge [direct-pay] physician“There are no insurance codes for ‘cure,’” says Dr. Garrison Bliss of Qliance, based in Seattle, WA.
2014: In October 2014, at the AAFP Assembly, a DPC Track is added to the agenda in Washington, D.C. It was called the “Health is Primary” initiative, a key business model for success touted by the AAFP (American Academy of Family Physicians).
2014: MD² Expands, Granting Access to Two New World-Class Medical Institutions; November 2014
2014: Washington State OIC issued DPC Outlook in Washington State. The OIC report insinuated that DPC is losing ground in terms of patients and that our monthly fees have been climbing (presumably as we head toward concierge medicine pricing).
2014: In reply, The DPC Journal assimilated a DPC leadership response to the Washington State OIC Report publishing for legislators, payers, physicians and the like: ‘DPC Leadership Response To Washington State OIC Report: ‘Outlook for DPC is bright throughout U.S.’
2014: The DPC Journal releases its industry-wide definition of DPC, the 5-Minute Guide: What Makes DPC Different From Concierge Medicine. Also releases 2-Year analysis of DPC marketplace data.
2014: (November 4, 2014) Hospitals Take Cues From The Hospitality Industry | By Kaiser Health News
2015: Michigan State Sen. Pat Colbeck, R-Canton, believes the path to providing Michigan citizens with access to higher quality, lower cost health care has been cleared following Gov. Rick Snyder’s signature into law of Colbeck’ s SB 1033 (Public Act 522 of 2014). The new law in Michigan assures physicians who adopt a direct primary care service business model that the administrative burden associated with insurance regulations will not interfere with their treatment of patients. Physicians who offer direct primary care services provide specified services for a monthly subscription fee that usually vary between $50 and $125 per month.
States with DPC Laws: Source: DPCare.org; Current as of January 22, 2015: Washington – 48-150 RCW; Utah – UT 31A-4-106.5; Oregon – ORS 735.500; West Virginia- WV-16-2J-1; Arizona – S.B. 1404; Louisiana – S.B. 516; Michigan – S.B. 1033
2015: Specialdocs, a pioneer and leading Concierge Medicine consulting firm says ‘Cardiology, Endocrinology, Pulmonology, Pediatrics and OB GYN Practices Can Benefit from Conversion to Concierge Model.’
2015: The United Hospital Fund Releases A Report, Convenient Care: Retail Clinics and Urgent Care Centers In New York State.
This report is relevant to Concierge Care and the DPC healthcare space because: Although based on a small sample from a single group practice in Minnesota, the study found that patients who visited retail clinics had lower total costs than matched patients who visited the acute care clinic (Rohrer, Angstman, and Bartel 2009). A more recent study of adult primary care patients, also in Minnesota, found that the odds of return visits for treatment of sinusitis were the same whether patients received care at a retail clinic or in a regular office visit (Rohrer, Angstman, and Garrison 2012).
Perhaps more telling, a larger study of spending patterns of CVS Caremark employees found a significantly lower total cost of care in the year following a first visit to a retail clinic compared to costs incurred by propensity score-matched individuals who received care in other settings. In total, retail clinic users spent $262 less than their counterparts, with savings stemming primarily from lower medical expenses at physicians’ offices ($77 savings) and reduced spending for hospital inpatient care ($121 savings). Retail clinic users also had 12 percent fewer emergency department visits than their counterparts (Sussman et al. 2013). The UHF saw nothing analogous on the impact of urgent care centers on total costs, but one study found that initial use of an urgent care center significantly reduced emergency department visits without increasing patient hospitalizations (Merritt, Naamon, and Morris 2000). Those results should be cautiously interpreted, however, given the study’s design limitations.
Conversely, in September 2014, the MDVIP model also was shown to have saved some $3.7 million in reduced medical utilization for the 2,300 MDVIP Medicare Advantage patients over two years. Savings were $86.68 per patient per month in year one, and $47.03 per patient per month in year two, compared with patients who did not join an MDVIP practice. The two-year study explored preventive healthcare’s ability to improve outcomes by creating a closer, personalized physician-patient relationship and focusing on disease prevention for Medicare Advantage.
2015: PinnacleCare, a leading health advisory firm, studied the impact of an expert second opinion on medical outcomes.
Researchers collected data on 1,000 cases over a three‐year period and found that almost 77 percent of medical interventions led to changes in diagnosis, treatment, and/or treating physician. PinnacleCare gathered data on patient outcomes from their interventions over a three‐year period. In a sampling of 1,000 cases with known outcomes from 2012‐2014, 41% resulted in transfer of care to a COE or expert provider with 34% resulting in a change in diagnosis, treatment, and/or course of care. A total of 18 patients were able to avoid unnecessary surgery as a result of a PinnacleCare intervention.
The data demonstrates the potential for health advisory services and second opinions to optimize outcomes and avoid needless expense. One of the persistent challenges in health care today is access to expert physicians. With consumer directed health care plans, the value of health advisory services becomes even more evident as consumers struggle with vetting appropriate providers and treatment options for their complex conditions while seeking timely access to the care that they need. PinnacleCare is committed to providing objective, concierge‐ level support with the expert resources and access needed to help consumers tackle these complex challenges.
2015: The DPC Journal to release its 2015 Annual Report and Market Trends Analyses In The First Quarter of 2015
2015: The DPC Journal releases physician insight gathered in a 2015 Industry Guidelines Proposal To Insurers and Legislators, Second Quarter 2015
2015: (December 2015) In 2015, fewer than half of the direct practices chose to report voluntary information. Some said they do not collect this information, and others simply did not respond to the supplementary questions. The bill requires the Office of the Insurance Commissioner (OIC) to report annually to the Legislature on direct health care practices. Under RCW 48.150.100(3), this includes but is not limited to “participation trends, complaints received, voluntary data reported by the direct practices and any necessary modifications to this chapter.”
2016: (October 2016) National trade publication, Concierge Medicine Today issues industry-wide “Position Statement” on Outdated Physician Referral Methods to Surgeons and Hospitals on Behalf of Patients.
2017: (January 2017) Las Vegas’ Turntable Health Closes | Jan. 2017 | ~Las Vegas Weekly | Leslie Ventura | Wed, Jan 11, 2017 (4:33 p.m.) Turntable Health, a membership-based primary care practice in Downtown Las Vegas, will close its doors on January 31. Touted as an affordable and comprehensive alternative to insurance-based healthcare, the Downtown Project-affiliated company notified its members in December that its services would no longer be available. The member-based model, in which patients pay a flat monthly rate of $80 to receive access to a “wellness ecosystem,” including same- or next-day visits; 24/7 physician contact by phone, email or video chat; health coaching; nutrition, yoga and group therapy classes; and an on-site demonstration kitchen. Read Full Story … Source: https://lasvegasweekly.com/intersection/2017/jan/11/turntable-healths-closure-leaves-downtown-patients/
2017: (May 2017) UnitedHealth shutting down Harken Health May 16, 2017 – Harken Health was never a major player in the insurance market, but its demise ends an experiment that company officials believed would reduce healthcare costs. The company lost nearly $70 million during the first six months of 2016 and never recovered. The closure will be disappointing for those promoting alternative care models as ways to improve outcomes while reducing costs and perhaps increasing patient’s satisfaction. In April 2016, then CEO Tom Vanderheyden told Healthcare Dive the company’s care teams would be “empowered with the time to listen and build authentic and trusting relationship with members.” ~HealthcareDIVE Insight | Les Masterson | May 16, 2017 Read More … http://www.healthcaredive.com/news/harken-health-closes-after-a-year-of-cuts-losses/442849/
2017: (May 2017) The DPC Journal has received multiple confirmations from various sources today [May 17, 2017] that reports from the Puget Sound Business (PBSJ) dated May 16, 2017 are confirmed … Qliance is closing their doors effective June 15, 2017. GeekWire reported today (May 17, 2017 @ 9:46 am) that … In an internal memo from Dr. Erika Bliss obtained by the PSBJ, she said the company was unable to find the funding to last them until they were able to find new contracts. The DPC Journal has confirmed this news as well.
2017: (August 2017) AAPP Board of Directors Votes to Suspend Operations and to evaluate AAPP’s value proposition for 2018 and beyond. They issued the following statements … Article/Story Written By Michael Tetreault, Editor
AUGUST 10, 2017 In a statement released to Concierge Medicine Today by Dr. Pamila Brar, current President of the American Academy of Private Physicians (AAPP) stated “Due to evolving marketplace conditions in the private medicine conference space, our AAPP board of directors voted to suspend operations in 2017 and to evaluate AAPP’s ongoing usefulness and value proposition for 2018 and beyond.”
Formerly known as the Society of Innovative Medical Practice Design (SIMPD) for many years, the AAPP’s presence, conferences and representatives served a limited, but engaged physician audience in unique ways. They focused on five key areas which included: legal compliance for doctors; innovative learning tracks at national meetings; physician networking; legislative and lobbying initiatives and staying up to date on new and emerging technologies. Although AAPP is suspending operations and evaluating the organization’s future, other physician organizations involved in private direct medicine seem to be experiencing strong membership growth.
Throughout an entire career however, physicians are faced with recurring questions related to medical associations: Which associations should I join? Which should I retain membership in? How do you decide which associations to pass on altogether? Simply type in the words ‘medical association’ and 29,200,000 plus results are found on Google alone.
A recent story in Forbes noted that ‘Nonprofits can be a great way for a community to mobilize around a cause, make an impact and deliver services to those in need.’
Following that, in November 2016, Becker’s Hospital Review cited relevant physician association challenges and wrote that nationally, 57.4 percent of physicians are part of a state medical society; 73.8 percent of physicians are members of a national specialty society; 31 percent of physicians are a current Member of the American Medical Association; and finally, 10.1. percent of physicians are a Member of the American Osteopathic Association. [1]
However, even with so many options today and increasing annual dues, the membership of the American College of Physicians nearly doubled between 1995 and 2009, reaching 130,000 members. The American College of Surgeons, with 77,000 members, has also seen tremendous growth in the past three decades. In June, the American Academy of Family Physicians announced that its membership had reached an all-time high of 100,300. [2]
So what makes these groups different from others?
Most doctors join medical societies and associations for what they can get, not for what they can contribute. Maybe this paradigm should be reversed, like many antiquated processes in today’s healthcare marketplace. Often the decision to join is influenced by a medical association’s position on hot-button political issues, such as healthcare reform. Many medical associations’ benefits are similar: access to discounts on medical devices; discounts on malpractice insurance; CME credit courses and webinars; hands-on help in choosing an EMR/EHR; participation at national or regional events and conferences; and advocacy for issues affecting members. It’s the last benefit where the difference in associations is generally revealed.
Optimism regarding Concierge Medicine, the delivery of Direct Primary Care and other private medicine business structures remains high among both consumers, executive healthcare professionals and physicians alike. In fact, a recent career satisfaction poll of the private physician community [e.g. Concierge Medicine, Direct Primary Care, Micro Clinic, etc.], reveals that nearly 90% of physicians in this niche community of healthcare professionals are highly satisfied with their career move into these entrepreneurial healthcare delivery business models There are models in which patients pay either an annual membership or monthly fee to be a part of the doctor’s practice.
“I think that this is an exciting time for private direct medicine,” says attorney Jim Eischen, Esq. “With all sorts of stakeholders exploring private medicine solutions: this is no longer primarily a solo or small physician-owned medical practice space. Larger systems and providers, and even non-provider enterprises, are all exploring how to accomplish improved health outcomes with private consumer investment and expanded communication/connection. But there are challenges with how to integrate with the tax code, and with plan requirements.”
However, the trend lines in Direct Primary Care (DPC) for example, reveal that the independent, solo physician is regrouping and possibly consolidating in its service line offering after two DPC groups announced their closures earlier this year [2017]. When asked, ‘Will DPC Stay Small? Grow Big? Optimism? What’s in store for Direct Primary Care?’ more than 13% of physicians are hopeful HSA and FSA integration inside DPC will occur to help patients pay for their monthly memberships. Additionally, nearly 18% of respondents to the online poll stated ‘I hope DPC Doctors Can Work/Partner With More Businesses to Save HC Costs …’ and nine percent noted ‘I hope to see the creation of DPC networks for Employer Use (sim. to MCOs) come into the market.’ Self-insured employers are beginning to show interest in the ways in which these models can improve health outcomes and contain costs according to several industry insiders.
“There is no better strategy than a major issue campaign to increase the number of people in an association or professional society,” said the Publisher of Concierge Medicine Today, The Direct Primary Care Journal and Concierge Medicine Today. “If properly managed, associations will use a new issuecampaign as an opportunity to expand their sources of information and the number of people involved in that aspect of the work. Most organizations focus on building a membership network and often underestimate the need to build the value of their own organizations while struggling to win on public issues. As in the case of the corn farmer from Iowa, the thought is ‘if you build it, they will come.’”
When nearly sixty percent of physicians in 2017 cite that they took Less than 5 Business Education courses …, certainly associations and physician groups must adapt to the needs of its base. However, Concierge Medicine and its variants operating in the U.S. today work because so many people have made it work. Concierge Medicine and the like, work because a few visioneering physicians broke every standard delivery tradition they knew to embrace the mission of the Golden Rule: Treat others the way you would want to be treated.
“Since AAPP was originally designed to help support self-employed physicians seeking to convert to a private direct model, I think demand for live conferences focused on self-employed physicians limits the draw,” says Eischen. “More web-based education, along with live conferences structured to integrate the entire range of stakeholders, is the probable downstream solution for moving private direct medicine conferences/education forward.”
“Comprehensive Pharmacogenomics for example, is a powerful healthcare innovation,” adds CMT Publisher. “Concierge Medicine is seen by many as providing the ideal delivery model for the future of precision medicine. Used under the guidance and application of a Concierge Physician, these innovative tests can have a predictive effect on patient treatment outcomes. Whole genome sequencing, genetic testing and comprehensive profiling with more than 50 well-established pharmacogenomics genes in a single, cost-effective test can provide medically actionable and clinically relevant data, allowing Concierge Physicians, to make a more informed and thoughtful treatment recommendation for the health and well-being of each patient. Concierge Medicine Today strongly supports use of this innovative testing.”
“Future growth of private direct medicine may not look like the past,” concludes Eischen. “As a more diverse array of stakeholders need to come together to balance how to better integrate private health and wellness services with the traditional diagnosis and treatment services of plan-reimbursed healthcare.”
[1] – http://www.beckershospitalreview.com/hospital-physician-relationships/112-statistics-on-physicians-under-45-years-old-practice-setting-finances-future-plans-more.html; 112 statistics on physicians under 45 years old — practice setting, finances, future plans & more Written by Laura Dyrda; November 02, 2016
[2] – https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3153537/
2017: (August 10, 2017) In a statement released by The Direct Primary Care Journal, the trend lines in 2017 related to Direct Primary Care (DPC) for example, reveal that the independent, solo physician is regrouping and possibly consolidating in its service line offering after two DPC groups announced their closures earlier this year [2017]. When asked, 'Will DPC Stay Small? Grow Big? Optimism? What's in store for Direct Primary Care?’ more than 13% of physicians are hopeful HSA and FSA integration inside DPC will occur to help patients pay for their monthly memberships. Additionally, nearly 18% of respondents to the online poll stated 'I hope DPC Doctors Can Work/Partner With More Businesses to Save HC Costs ...' and nine percent noted 'I hope to see the creation of DPC networks for Employer Use (sim. to MCOs) come into the market.' Self-insured employers are beginning to show interest in the ways in which these models can improve health outcomes and contain costs according to several industry insiders.
2017: (August 2017) OCTOBER 27-28. 2017 | ATLANTA, GA USA | Concierge Medicine Forum in Atlanta to Showcase “Precision Medicine” Use, Utility and Innovation
2018: (January 2018) CMT, PHYSICIAN POLL, 2018: Does your Concierge Medicine Practice bill Medicare?
2018: (April 2018) CMT SURVEY SAYS … 1K+ PATIENTS SAY … “The Patient Experience Matters to GUESS WHO, THE PATIENT — and So Does Air Quality In Your Primary Care & Family Care Practice.”
2018: (June 1, 2018) Press Release, RANKED: Top 20 Web Sites In Concierge Medicine Revealed by Concierge Medicine Today, LLC. — 2018-2019
2018: (June 25, 2018) Press Release, ACEP, PHYSICIAN GROUPS: PRICE TRANSPARENCY MUST INCLUDE HEALTH INSURERS
2018: (June 27, 2018) New Study, MDVIP: The Grades Are In; Most Americans Score an ‘F’ on Fat IQ Test
2018: (Oct. 26-28, 2018) Concierge Medicine Today hosted the 2018 Concierge Medicine Forum in Atlanta, GA USA
2019: National Study Finds Americans Don’t Know the Facts or Their Risk for Heart Disease; Jan 2019
2019: (March 6, 2019) Dr. Garrison Bliss writes a blog story entitled The Origin of DPC:Transformation, Simple Ideas, and Trojan Horses; Moving into Subscription medicine -- Two of my partners from my original practice eventually left to set up MD2, the first monthly fee practice in the US. At $1000 per member per month, MD2 was also the first ridiculously priced primary care practice, so it attracted comments in the press about concierge care and boutique primary care. When I looked at financing an optimized primary care system, I was attracted to the monthly fee concept. Primary care is a fixed-cost business, so a monthly fee could replace the fee-for-service insurance model, with its foolish incentives and toxic costs. I calculated the lowest monthly fee that could support a 600-800 patient panel at $30-50 per patient per month (depending upon age). It worked both as a care model and business model, so Mitch Karton and I launched the new Seattle Medical Associates in 1997, filling our practices in just over a year. Roughly 3 years later, I moved on to supporting a national movement through a board position in the American Society of Concierge Physicians, started by Dr. John Blanchard, which later became the Society for Innovative Medical Practice Design, and eventually the American Academy of Private Physicians.
2019: The X Factor: for Women, the Rewards of Concierge Medicine are Even Greater, According to Specialdocs; Aug 2019
2019: MDVIP Reaches Major Milestone of Over 1,000 Primary Care Physicians Nationwide; Oct 2019
2019: (Oct. 24-26, 2019) Concierge Medicine Today hosts the industry's annual conference, the 2019 Concierge Medicine Forum in Atlanta, GA USA
2020: Paragon And SignatureMD Merge To Establish Premier Provider Of Membership-Based Concierge Medicine Support Services; April 2020
2020: OFFICIAL, POSITION STATEMENT | Concierge Medicine Industry Leadership Share Their Opinions On the Critical Protocols and Best Practices Related to Resourcing and Distribution of COVID-19 Vaccine; April/May 2020
2020: MDVIP Membership Medicine Model Significantly Cuts Diabetes Care Costs; June 2020
2020: In the Wake of COVID-19, Specialdocs Reports Rapid Growth in Its Network of Independent Concierge Physician Practices; June 2020
2020: Pandemic is Disrupting Healthcare Routines, Challenging Psyche of Americans Across Generations, Reveals New Study from MDVIP and Ipsos; Aug 2020
2020: Study Finds Many Americans in the Dark About Dementia And Alzheimer’s Disease, Uncovers How Pandemic Is Affecting Brain Health; Sept. 2020
2020: (Nov 2020) Concierge Medicine Today hosts the industry's first virtual conference due to the pandemic, the 2020Concierge Medicine Forum in Atlanta, GA USA
2020: Specialdocs Informs and Inspires at Concierge Medicine Industry's Signature Event Nov. 12th - 14th
2021: Survey shows zero percent pandemic closure rate for membership-based medical practices; March 12, 2021; Dr. Dean McElwain; Dean McElwain is co-founder, president & CEO of Castle Connolly Private Health Partners.
2021: MDVIP Named to Fortune 2021 Best Workplaces in Healthcare & Biopharma™; March 2021
2021: SignatureMD Completes Merger with Cypress Membership Medicine; March 31, 2021
2021: MDVIP Primary Care Model Reduces Incidence Of Cardiovascular Events In At-Risk Patients; April 2021
2021: New Study Finds Alarming Gaps in Women’s Health Knowledge and Healthcare Experiences; May 2021
2021: Concierge Medicine Pioneer Specialdocs Launches First Women Physicians Council; Aug 2021
2021: Goldman Sachs Asset Management and Charlesbank Capital Partners Complete Acquisition of MDVIP Primary Care Network; Oct 2021
2021: (Oct. 21-23, 2021) Concierge Medicine Today hosts the industry's annual conference, the 2021 Concierge Medicine Forum in Atlanta, GA USA
September 2022: CCPHP’s CEO Dean McElwain named Most Influential CEO of 2022 – New York
August 2023: (MDVIP; Press Release) Inflammation Marker Signifies Increased Mortality Risk, Finds New Study in PLOS ONE
September 2023: MDVIP Ranked Among Fortune’s Best Workplaces in Healthcare™ for Third Consecutive Year
October 2023: Concierge Medicine Today hosts “sold out” Physician education conference in Atlanta, GA USA for Physicians within the industry and those wanting to learn more.
January 2024: Concierge Medicine is Set to Soar in 2024 [Specialdocs]; Specialdocs Reports a Robust 2023 as 21 New Healthcare
Did We Miss Something? It wasn’t on purpose! Do We Need To Add Something? Please let us know. Contact us here.
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“The Concierge Medicine Physician is in my opinion … purposefully more communicative and intentional about blending customer service techniques and social graces into the rhythm of his/her daily medical practice environment which in turn, creates a unique bond between Physician and Patient. Couple that with preventative care conversations and innovative healthcare services and we all have something to lean into. In summary, it's no longer about being the best Doctor in the world anymore, it's about being the best Doctor for the world.”
Editor-in-Chief, Concierge Medicine Today, the industry's trade publication, est. 2007.
Concierge Medicine: Addressing Patient Burnout & Physician Burnout
“Patient Burnout … is a cancer growing in our healthcare culture that few have the courage or want to treat with hospitality and customer service. Patient burnout plagues our communities. We don’t look forward to seeing a Doctor or even know the medical staff by name like we used to. If I have to go to a Doctor’s office where he/she has to look at my medical chart every time I visit the practice, that’s not okay with me. Instead, we as Patients put on an invisible suit of armor and we prepare for a metaphorical battle about our rights, the cost, our time and more. In the majority of medical office environments you and I may visit today or tomorrow, there is rarely anyone or anything advocating for the Patient other than the Doctor. And that is unremarkable. I want a Doctor [and culture] that is remarkable and that would bring my family and I back again and again. I want to brag about my Doctor to others. I want my Doctor’s office to be as inviting to my family and I as having a conversation with an old friend in our living room. Today, that is rare. I understand that isn’t everyone’s expectation of their Doctor’s office and that’s okay. But for those in healthcare that would rather stand in the back of a room with their arms crossed or sit behind a keyboard and dissect the premise of patient burnout and targeted solutions your peers are trying to use to treat this common complaint and want to do something about it and then say they're elitist or ‘this is just not how we’ve always done it’, they miss the point and bury the pronouncement of the cure to patient burnout which is ... we need more medical environments and entrepreneurial Physicians that also desire to curate healthy staff cultures and each day wake up and try to work in a medical office model that marries the Hippocratic Oath to the Golden Rule. It just so happens that some in Concierge Medicine are already doing that and I think that is remarkable and moreover, worth remarking to others about.”
~Editor-in-Chief, Concierge Medicine Today, the industry's trade publication, est. 2007.
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Hospitality in Healthcare, Attention to Prevention & Connection with your Physician
“Sometimes exactly what these Doctors and practices do, the public relations and messaging elements often fall into the category of ‘Totally Misunderstood,’” said Editor-In-Chief of Concierge Medicine Today, “The Concierge Medicine Physician is in my opinion … purposefully more communicative and intentional about blending customer service techniques and social graces into the rhythm of his/her daily medical practice environment which in turn, creates a unique bond between Physician and Patient. Couple that with preventative care conversations and innovative healthcare services and we all have something to lean into.”
Editor-in-Chief, Concierge Medicine Today, the industry's trade publication, est. 2007.
Unique Traits
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Concierge Medicine Physicians are typically entrepreneurial and highly respected by their peers. They are usually upstanding members of their local community, both professionally and personally.[32]
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Concierge Medicine practices and programs today are typically known for their focus on prevention and have often curated strong relationships between Patients and the Physician and Patient and the staff[32]. So in essence, staff and Doctors don’t usually have to look at a medical chart to remember your name.
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More often than not, concierge medicine practices have reduced patient panels of 225-550 to that compared to the traditional, plan reimbursed practices which usually boast 2,500-5,000 [32].
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“Sometimes exactly what these Doctors and practices do, the public relations and messaging elements often fall into the category of ‘Totally Misunderstood,’” said the Editor-In-Chief of Concierge Medicine Today, “The Concierge Medicine Physician is, in my opinion … purposefully more communicative and intentional about blending customer service techniques and social graces into the rhythm of his/her daily medical practice environment which in turn, creates a unique bond between Physician and Patient. Couple that with preventative care conversations and innovative healthcare services, and we all have something to lean into.”
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National Estimates, 2025
“Sometimes exactly what these Doctors and practices do, the public relations and messaging elements often fall into the category of ‘Totally Misunderstood,’” said Editor-In-Chief of Concierge Medicine Today, “The Concierge Medicine Physician is in my opinion … purposefully more communicative and intentional about blending customer service techniques and social graces into the rhythm of his/her daily medical practice environment which in turn, creates a unique bond between Physician and Patient. Couple that with preventative care conversations and innovative healthcare services and we all have something to lean into.”
According to Concierge Medicine Today, the national online industry publication and organizer of the industry’s annual educational conference held each year in Atlanta, GA, USA, it should be noted that to answer this question, it must be clarified that Concierge Medicine is a subset of a growing free market healthcare delivery marketplace called “Membership Medicine” (author/originator of term unknown) and is a subscription-based healthcare delivery business model. Concierge Medicine is, therefore, not a medical specialty but a subscription-based healthcare delivery business model. Tracking and/or verifying individual programs and practices has proven challenging in this marketplace since the early or mid-2000s. Additionally, there is no federal registry or official national database of these physicians[1] who utilize these subscription-based or cash-only healthcare delivery business models across the U.S. and abroad. Thus, Concierge Medicine Today notes that it is difficult to accurately measure, track, and approximate a precise number.
However, according to Concierge Medicine Today and its multiple sources over the years that it connects with each year to help answer this question, their industry sources note that there are between 5,000 to 7,000 Concierge Medicine programs, practices or other Membership Medicine and subscription-based healthcare delivery Physicians within the U.S.
Additionally, some industry sources say that there are between 12,000 and 25,000 practices, physicians, and/or programs across the U.S. and abroad. IT SHOULD BE NOTED HOWEVER, in the U.S., these figures still only represent a small percentage of the roughly 1,101,555 ‘Professionally Active Physicians’ in the U.S. that actively practice medicine today.[2]
Citations & References
1. Want a Deeper Relationship With Your Doctor? Why More Patients Are Choosing Concierge Medicine; By Castle Connolly Private Health Partners; October 14; https://ccphp.net/blog/want-a-deeper-relationship-with-your-doctor-why-more-patients-are-choosing-concierge-medicine
2. KFF; September 2023; https://www.kff.org/other/state-indicator/total-active-physicians/?currentTimeframe=0&sortModel=%7B%22colId%22:%22Location%22,%22sort%22:%22asc%22%7D
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Patients Want A Preventative and Customer Service Focused Medical Office: Enter Concierge Medicine.
Healthcare is burning out Patients and Physicians. A lot of time, money, and energy is spent on creating conversations around the solutions and thoughts around Physician burnout. Conversely, we all forget that patients are getting frustrated and tired and seeking new ways to connect with a trusted doctor.
Enter Concierge Medicine.
As trust between patients and physicians has eroded over the years[1], a focus on hospitality in healthcare, prevention, and customer service is welcomed by Patients and Physicians alike[2]. Typically, a robust preventative side and customer service focus is discovered inside concierge medicine practices that put the Patient first and at the center of the conversation.
Concierge Medicine practices have become quite normal and far more popular in the past ten to twenty years. This is primarily due to the mainly middle-class and upper-middle-class suburban and metropolitan physician practices opening in these areas and the surrounding communities joining them that desire a more preventive care and hospitality-oriented practice culture.
More often than not, concierge medicine practices have reduced patient panels of 225-550 compared to the traditional, plan-reimbursed practices, which usually boast 2,500-5,000 [3].
Today, in 2024, according to Concierge Medicine Today, LLC., polling 300 Concierge Medicine Physician readers at its online trade publication, a listing of the top six areas practicing within the business model from 2014-2024 who indicated they currently practice within a Concierge Medicine model do so in the following specialties:
Family Medicine: 38%
Internal Medicine: 32%
Osteopathic Physician: 9%
Cardiology: 8%
Nephrology: 3%
Pediatric: 3%
Citations & References
1. Patient Trust in Clinician, Public Health Expert Credibility an Uphill Battle; April 24, 2023; By Sara Heath; https://patientengagementhit.com/news/patient-trust-in-clinician-public-health-expert-credibility-an-uphill-battle
2. Improving Patient-Doctor Communication; Published October 23, 2023; By Stephanie Desmon; Mary Catherine Beach, MD, MPH, a professor in the Department of Health, Behavior and Society and at the Johns Hopkins School of Medicine; https://publichealth.jhu.edu/2023/when-patients-dont-feel-heard-by-their-doctor
3. October 19-21, 2023; Atlanta, GA USA; Concierge Medicine Forum, annual industry conference.
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Physician Satisfaction, 10-Years Later
CMT Online Poll: 10 Years After Opening Your Concierge Practice, Would You Say That You Are More or Less Satisfied Than Practicing In A Traditional, Plan Re mbursed PractMce Model?
Polling Results: According to Concierge Medicine Today, LLC, the industry trade publication, the polling answers found that 95% of Physicians said "Yes!"
The most notable thing about concierge medicine in the past several years is career satisfaction in concierge medicine online polling. Career satisfaction in concierge medicine remains extremely high given the practices are now focused on prevention and have and that their personal and professional decision to practice in Concierge Medicine is a satisfying and rewarding choice.
FOR EXAMPLE, According to Concierge Medicine Today, LLC, the industry trade publication, the polling answers found that 95% of Physicians said "Yes!" Multiple industry sources have reported these stories, which are also cited here.[1] For example, according to a news release published by Yahoo! Finance on November 27, 2024, it stated that … The two most rewarding aspects of converting to concierge medicine were additional time to develop relationships with patients (90%), and a better work-life balance with personal and family time (65%).[2]
Citations & References
1. Physicians and Patients Report Overwhelming Satisfaction with Concierge Medicine, According to Specialdocs Research; Press Release by Specialdocs Consultants; 08 Nov, 2019, 08:00 ET; https://www.prnewswire.com/news-releases/physicians-and-patients-report-overwhelming-satisfaction-with-concierge-medicine-according-to-specialdocs-research-300954527.html
2. Thankful for Change: Concierge Physicians Grateful to Practice Medicine Their Way, According to New Survey from Specialdocs; Specialdocs Consultants; November 27, 2023; https://finance.yahoo.com/news/thankful-change-concierge-physicians-grateful-191500896.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAAF9XryYaekBZaBgGwOvVXsbdpm4-wK8OfIuB55mLIMIQ53en1pFp76xlCYIhRSDsWf0VY_aDgPB_mCKAnkXIWQct6r3xaFBrv3l7TyOv0PbZgmrmIEBlNQR7mMBTa2zTE1xrXo9JG1eDexe-XzxL2q88C-tSk7LIeax4nEQzUzM
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Geographic Locations of Practices and Patients (National, U.S.)
According to Concierge Medicine Today sources, concierge medicine continues to thrive in metropolitan and suburban markets that serve repeat patients ... whereby patients who utilize such services are visiting the practice more often. Usually, rural primary care and countryside practices are not suitable geographies for concierge medicine practices or programs due in large part to a geographically disbursed patient population within these rural or agriculture settings. Like any business, economic factors must be considered and rural concierge medicine programs and practice have overhead. Therefore, these types of membership or subscription-based healthcare delivery models typically support a frequently served, familial and/or repeat patient population that requires persistent attention and/or continuous management and communication for ongoing chronic conditions vs. those practices and medical care environments that serve acute care issues (eg. the one and done patient visit).
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Insights & Press, Dec 2023
According to Precedence Research, a worldwide market research and consulting organization in December of 2023 in a press release published on Globe Newswire, the U.S. concierge medicine market size accounted for USD 6,633.91 billion in 2023 and grew to USD 6,958.51 million in 2024, expanding at a CAGR of 5.70% between 2023 and 2032.[1] The press release by Precedence Research also said the global concierge medicine market size is projected to surpass USD 34.27 billion by 2032, increasing from USD 19.12 billion in 2023 and is expanding at a CAGR of 6.7% from 2023 to 2032.[1] To read the entire press release, click here.
Citations & References
1. U.S. Concierge Medicine Market Size to Reach USD 10,925.29 Mn by 2032; December 20, 2023 11:20 ET; Source: Precedence Research; https://www.globenewswire.com/en/news-release/2023/12/20/2799479/0/en/U-S-Concierge-Medicine-Market-Size-to-Reach-USD-10-925-29-Mn-by-2032.html
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History and Terminology
Concierge Medicine is a subscription-based healthcare delivery model primarily in the U.S. since the mid-1990's. It is considered a subset of a much broader free market healthcare delivery term which places it in our opinion, under an umbrella term many are calling "Membership Medicine." (Author unknown)
Over the past two decades (or more), it has been referenced by many names. Those include but are not limited to: Retainer-based medicine; direct practice; direct primary care (DPC); Subscription-based healthcare; and others. However, those terms over the years appear to have each naturally matured and become their own subset under the umbrella term of "Membership Medicine." Today, many blogs, news articles and even Physician events are available to educate and inform Doctors about the subscription-based healthcare delivery models used in the membership medicine marketplace. Some of these articles or events, opinions and press efforts may help those curious about this industry understand the philosophical and/or business operational details surrounding these offerings within the membership medicine marketplace.
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What Is Concierge Medicine?
According to many reports in the media and by CMT sources, in its simplest form, Concierge Medicine is a subscription-based healthcare delivery model operating primarily in the U.S. since the mid-1990's (or in some cases, the mid-1980’s). According to CMT, Concierge Medicine can be considered a subset of a much broader free market healthcare delivery term which places it under the umbrella "Membership Medicine" (author unknown).
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Expertise and Business Transition Assistance Into Concierge Medicine Programs or Models
Are you looking to connect with experts in concierge medicine? Maybe you know a peer who really needs a lifeline and possibly, concierge medicine could be one option for them. Whether you’re a Physician curious about how concierge medicine works, a media outlet, journalist of just want to learn more … you should definitely connect with any/all of the companies listed here to learn more! Concierge Medicine Physicians are typically entrepreneurial and highly respected by their peers. They are also usually upstanding members of their local community, both professionally and personally. [32]
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Growth Expectations
In an article by HealthTech written by Brian Eastwood in December of 2022, Grand View Research estimates that the concierge medicine market will grow more than 10 percent annually each year until 2030. The consultancy cites several factors, including a continued increase in patient volume that started during the pandemic, greater financial stability due to limited reliance on insurance reimbursement, and improved quality of life for physicians.[1]
References & Citations
HealthTech; Article, What is Concierge Medicine? How Does it Improve Outcomes?; Written by Brian Eastwood; December 27, 2022; https://healthtechmagazine.net/article/2022/12/concierge-medicine-creates-better-patient-outcomes-perfcon
Various Physician Perspectives on Concierge Medicine
“This is healthcare the way it should be, with zero compromises. It’s about being cared for in the way you would care for your own family member.”
— Dr. M, Concierge Medicine Physician
"I am amazed we have received so much recognition that within a few years an entire field of “concierge” practices emerged nationally. Our Practice was designed around this ideology: provide the convenience, accommodation, and best-of-class service you expect from every service provider in your life. The very nature of these relationships necessitates we limit our practice to so few."
— Dr. M, Concierge Medicine Physician
“If you possess excellent communication skills, around the clock dedication and the desire to promote optimal health in pursuit of excellent medicine, then concierge medicine is for you. It’s the best career choice I’ve ever made.”
— Dr., T., Pediatric Concierge Medicine Physician
“Instead of viewing the status quo PCP model as the center of the universe. Maybe we should take some plays from the Retail Clinic playbook before we become obsolete.”
— Dr. N., GA (Retired) DPC Physician
"The distinctions between concierge medicine, private medicine, and direct primary care may be ultimately meaningless, since some doctors call themselves whatever they feel sounds better, and there are so many practice variations, many overlapping, that it often isn't clear which is which."
— Neil Chesanow, Medscape/WebMD, May 2014
“In selecting only a small population of clients and providing dedicated counseling sessions, sometimes as often as weekly, allows clients to actively participate in their care plan and to move goals forward at a real-time pace. This enables all of us to realize that healthcare can be a positive experience.”
— Dr. B., Concierge Medicine Physician; Entrepreneur; AZ
“Slow and steady growth is ideal in this type of practice because it allows you to offer patients a personalized experience. I’ve found that the word-of-mouth aspect (vs. a billboard advertising approach) has been the most consistent factor in building my practice. I consistently have patients recommending their family members and friends. Getting word of mouth referrals based on high quality care, staff service and patient satisfaction has been a much more effective tool than traditional marketing. And the slow and steady approach ensures that staff can keep up with new patients, as opposed to getting a rush of new caseloads that would be more difficult to manage all at once.”
— Dr. B., Midwest, Concierge Medicine Physician
“Doctors carrying a medical bag and coming into a patient's home was standard into the late 1960s. Look at The Andy Griffith Show. That's what our grandparents did. Medicine became government regulated and that started to end. It came in for a reason -- there did need to be some amount of administration. But now regulation and administrative tasks have frustrated doctors. Be intentional with your excellence, don’t be normal.”
— Editor, Concierge Medicine Today
“Young doctors are refusing to go into primary care medicine. This is due to the fact that practicing primary care medicine in our current broken system, seeing 30 patients per day, making only one-third to one-fourth of what a specialist makes, have created an understandable shortage of doctors willing to practice primary care medicine. Over the long run, the only way to increase the number of qualified primary care doctors is to make the profession more attractive, both from a professional and financial perspective. It is our current broken system that has caused a shortage of primary care doctors; and if we stay on the old path, it will only get worse.”
— Dr. K, Concierge Medicine Physician, Arizona
“The genetic revolution has already begun, and it is having far-reaching effects on healthcare right now. Our knowledge of how to use this information is increasing at an exponential rate. What this means is that we can now start to integrate genetics into our everyday lives. With comprehensive genetic testing, we launch an innovative strategy against disease, attacking it before it even manifests. Genetic testing, therefore, provides a new counter-offensive in our war against Alzheimer’s, cancer, heart disease, and many other diseases that have plagued our civilization for centuries. This is the most exciting, and potentially groundbreaking, medical development of this century.”
— Dr. C., Keynote Speaker, 2017 Concierge Medicine Forum, the industry’s annual conference organized by Concierge Medicine Today
“It’s about believability. Would it work for me? Could it work for me? Where physicians have taken an early leap of faith, if you build it they will come, overwhelmingly they have been satisfied. As a result, physicians now have many examples of colleagues experiencing the benefits of concierge medicine for themselves and their patients. In those areas, we see momentum continuing to build.”
— Mr. D., a former CEO and industry consultant in concierge medicine space
"Until just a few years ago, people mostly based choosing a doctor on the personal recommendation of a trusted friend or relative. Now with the advent of social media, word of mouth marketing is changing from a spoken word referral to a social media link referral. When you think of Andy Griffith-style medicine, the doctor had a clinic in the local town. It’d be strange for him to say, ‘What kind of insurance does Opie have?’ The people you entrust to help your practice grow must be aware of how to effectively promote this new, old-fashioned message and delivery model of healthcare."
— Editor, Concierge Medicine Today
"The past year has been one of big changes. We are continuing to grow the practice in numbers, but we are also working to improve our quality. There's a lot to be done still! We added immunizations. At the present time we are doing adult immunizations, but are soon to move fully into pediatric immunizations. We continue to work on improving our quality, collecting information and reaching out to people who are needing care. Our goal is to continue to improve the quality of care from where we are now."
— DPC Physician, Georgia
"If you are thinking about retiring from your concierge medical practice, know this: your exit strategy requires just as much planning as it took to build your thriving patient base. A top concern is finding quality continuity of care for your members. Another real challenge is selling your practice."
— Tony S., Director of Corporate Development, MDVIP
“I had to do this to be able to do my job, I get to practice the way I think I can practice best. It’s capitalism at its best.”
— Dr. Z, (Deceased), Concierge Medicine Internist, Since 1987
"Patients value speed and low cost most of all for most minor complaints. Even my patients who pay a membership fee for all of their covered and non-covered services including 24-hour access to my personal email and cell phone number, and whose care for these complaints would be covered without additional cost, still use these [retail medicine style] health providers [i.e. CVS, MinuteClinic, TakeCare Clinic, etc.]. Many patients say, 'I just did not want to bother you on the weekend, and I was near there anyhow.' As long as we live in a world of drive-though windows, ATMs, and garage door openers, patients are going to value and pay for any service that gets them in and out quickly, on their time schedule, with their desired objective. We [Concierge Medicine and Direct-Pay Doctors] need to learn to adapt, as this delivery model of care seems here to stay. Unless we offer on site dispensaries, extended hours, and no appointment needed delivery, we will be deferring more urgent issues to these models. Perhaps then we will have more time to devote to preventing disease and reversing the burden of chronic conditions, if only we can convince third party payors that there is value in that."
— Dr. C, Concierge Medicine Physician, GA
“I believe that is the way medical care is supposed to be. This kind of unfettered direct engagement between doctor and Patient can never be achieved in a system of third-party networks where the doctor is a “provider” of services paid by someone else and the Patient is relegated to a passive ‘network subscriber’. Primary Care needs to become relevant again by servicing patients directly and being available and offering the kinds of broad services that family doctors used to offer. Only returning to broad-based primary care that is affordable (DPC and similar), getting back in the hospitals and being available to keep our patients out of the ER and urgent care will solve this supply-demand imbalance. This kind of approach will also drive more medical students back into primary care and restore the balance back to the ratios before managed care."
— (Retired) DPC Physician, Dr., N., of Atlanta, GA
“This kind of innovative medicine is for C-suite executives and craft brewers. It’s for people who say, ‘I want the best healthcare in the world from one of the best doctors in the world, and there is a value to that,’ Tetreault says, with an air of triumphant make-healthcare-great-again-ism. “It’s an innovation that takes us back to how healthcare used to be delivered. You can have a family doctor again. No longer is it about what kind of insurance Opie has. It’s taking us back to an Andy Griffith style of healthcare.”
— LLNYC Magazine; Article: The doctor will see you immediately; July/Aug 2017 Edition
“When they become concierge physicians their loss experience improves [by losses, CAP means medical liability claims]. When one becomes a concierge physicians they [most likely] go from high volume practice to a low volume practice [have fewer patients]. We are aware that concierge physicians really do understand that their staff is vital to having satisfied patients. What makes us different from other carriers is our longevity in the marketplace and our Risk Management Institute — educational modules designed specifically for solo and small group office staff that provide a lot of information in a short period of time to help office staff/office management processes and reduce risk.”
— Cindy Belcher, Senior Vice President of Corporate Strategy and Business Development at CAP; CAP has been working in the concierge physician space for quite some time. For the last 10 years CAP has been tracking the benefits, losses and business practices of concierge [and direct primary care] physicians. Starting in 2013, CAP started offering discounts to concierge physicians. CAP reviewed records of concierge physicians over the past 10 years and concierge physicians have fewer claims than regular physicians – they can get up to a 45% discount.
"Not all direct primary care practices are concierge practices, and not all concierge practices are direct primary care practices. The terms are not synonymous, and even the basic fundamentals of either model do not overlap. The key to differentiation is whether or not a third party payer is involved. If not, then the model is a direct pay, or direct primary care model, no matter what the fees."
— Dr. Q., (Former) DPC Physician; Entrepreneur, Inventor
“Inside traditional medicine, patients expect to wait. They expect insurance to cover their visit. When it is not, they expect to fight. Consumers of healthcare today say they expect a disengaged staff and an unpleasant visit when at their doctor’s office. We can do better. Concierge Medicine Patients are Invited rather than Expected. This counter-intuitive approach exceeds expectations, thereby creating a massively loyal and engaged audience which, in turn, is producing some amazing patient outcome data as released and seen by some organizations in the space.”
— Editor, Concierge Medicine Today
“The claim that MDs who go into concierge and become millionaires is rarely true. “As someone who has been working with MDs for more than 30 years and talks to hundreds of doctors a year, I can tell you that most improve their economic and professional situations, and many do it just to survive. The goal of nearly all concierge physicians is to keep their practices independent and viable for their staff and patients. Additionally, for a physician with an established practice and a sound plan, financing a concierge practice conversion is a non-issue. If they align with a company that has experience with practice conversions, the costs to the practice are minimal. The risks are far greater if they attempt to build a concierge program from scratch, in which case they will more likely need a bankruptcy attorney. The other benefit to aligning with an experienced concierge care company is that it handles business development, allowing the physician and his staff to focus on doing what they do best—providing superior care to their patients.”
— Mr. L., industry consultant in commentary related to a Forbes article written several years ago
“Hospital systems, C-Suite level at insurance companies, clinical research and technology firms and others are interested in what is happening in the field of Concierge Medicine. They know Concierge doctors are early adopters of strategies and solutions. The Concierge Medicine Forum is about showcasing new ideas brought together in one place by some of the brightest minds and industry-leading precision medicine brands, health and technology futurists, and innovative Concierge Medicine physicians that will share with attendees what the future of healthcare looks like. How we can all play a role in helping people on their path to better health is what this forum is all about.”
— Editor, Concierge Medicine Today
“Concierge Medicine is seen by many as providing the ideal delivery model for the future of precision medicine. Used under the guidance and application of a Concierge Physician, these innovative tests can have a predictive effect on patient treatment outcomes. Whole genome sequencing, genetic testing and comprehensive profiling with more than 50 well-established pharmacogenomics genes in a single, cost-effective test can provide medically actionable and clinically relevant data, allowing Concierge Physicians, to make a more informed and thoughtful treatment recommendation for the health and well-being of each patient. Concierge Medicine Today strongly supports use of this innovative testing.”
— Publisher of Concierge Medicine Today, C.S.
“I didn’t become a doctor to bankrupt my patients …”
— Dr. G., DPC Physician
"After being told repeatedly by video doctors that they can’t diagnose or treat what you’ve got and you’ve got to see a doctor in person, after you’ve spent $79, you’re probably just going to hedge your bets next time and instead go to the local urgent care center and blow $300."
— Dr. P., January 2018
"Concierge medicine is, at its most basic, a return to the age when doctors made house calls and were paid directly by the patients they treated."
— P.S., California
“I’m 60 years old now and I had to figure out how I could continue to practice medicine, enjoy it and enjoy my life at the same time. This is something I decided to try and see if it works, and so far, it’s working.”
— Dr. A., Georgia
“We have many physicians just outside the major metropolitan areas; including some in smaller, more rural towns. Concierge Medicine isn’t just for ‘big city’ folks that have a lot of disposable income. Patients all over the country are looking for they type of care a concierge physician offers – more time, individualized proactive care, and an alternative to the less personal, hurried, reactive care that physicians are being forced to provide.”
— J.R., industry consultant, Concierge Medicine Forum workshop, 2019
Monica E. Oss said in a 2019 Executive Briefing article she wrote entitled Should Your Organization Sell Health Care Subscriptions? ... How many subscription memberships do you have? With very little thought, many come to mind—Netflix, HBO, Hello Fresh, Amazon Prime, Kindle Direct, and Consumer Reports to name a few. And the subscription market is expanding—bacon, clothing, shoes, beauty products, wine, and more. The subscription e-commerce market has grown by more than 100% a year over the past five years, with the largest players reaching $2.6 billion in sales (see The State Of The Subscription Economy, 2018). Now, consider subscription health care, where consumers can pay a weekly, quarterly, or yearly fee to receive some type of health care services. These models give consumers a way to budget for specific health care costs and gives provider organizations a consistent, reoccurring stream of revue. Subscription health care can take on many different forms to cover a variety of different services, including software, medical devices, pharmaceuticals, concierge care, and direct primary care (see Subscription Medicine: On-Demand Healthcare For Everyone and Digital Healthcare In A Subscription-Based Economy).
— This reprint appears with the permission of OPEN MINDS. For more information, visit their website at www.openminds.com. To contact the author, email openminds@openminds.com
"Being a good physician is not just about knowing how to diagnose and treat disease. Honestly...that's what books and studying is for. Being a good doctor entails earning the trust of your patients by being honest and forthcoming. It means knowing how to communicate effectively while still remaining sympathetic. It requires you, first and foremost, to be a human being. It honestly bothers me that young doctors feel like they have to "know everything" to be a great physician. Put down the damn book and go talk to your patient. Be a friggin human being. Be a friend. Its really that simple."
— Dr. D., Concierge Medicine Physician, South Florida
"Preventative medicine is now our top priority. The upfront costs associated with genetic testing, inflammatory testing, etc. pales in comparison to the cost of treating chronic disease. Stakeholders are realizing that it is more important to invest in technologies that detect disease at an earlier stage when it is less challenging to treat effectively. Spending capital now on tailored treatment plans for individuals will save billions in the future."
— Dr. P., Texas, Concierge Medicine Doctor
“Typically, there’s a period after start-up when income goes way down as patients decide whether to stay. It often takes a good two years to bring the patient level up to where it should be.” At that point, physicians do better financially. In the interim, they are likely to struggle, particularly with those large start-up costs, which range from $50,000 to over $300,000.
— A.M., a senior consultant in the northeast office of Corporate Health Group
“My focus is on being a trusted advisor and I don't want to have any potential conflict of interests. For example, a lot of doctors make money on supplements, for me I take that out of the equation. In terms of my practice, I just want to focus on providing the best advice I can give my patients, not worrying about making money off retail.”
— Dr. M., Concierge Medicine Physician, Calif.
"Since 2005, I have been providing comprehensive primary care to families and individuals of all ages in San Francisco. Through mutual respect, careful listening, and collaborative communication, I have built strong long-term relationships with patients and health care providers in the community."
— Dr. B., Concierge Medicine Physician, CA
“You will never regret being a doctor IF you work only for patients. But if you don’t work only for patients, you will regret your decision in the end.”
— Dr. T.L., Concierge Medicine Physician, CA
"Consumers buy what they understand. It has taken years for the industry to educate consumers about the basic components of concierge medicine. Build upon that existing knowledge base and take the time to further educate them on how your practice uses labs, technology and other tools that will elevate their health."
— S.H., former industry consultant to Concierge Physicians, and a CMT Writer/Contributor
“I had to do this to be able to do my job. I get to practice the way I think I can practice best. It’s capitalism at its best.”
— Dr. M.Z., California, Concierge Medicine Physician
“I really have time to think about my patients when they’re not in front of me,” said Dr. Greene, a pediatrician who joined the company’s Los Angeles practice in October. “I may spend a morning researching and emailing specialists for one patient. Before, I had to see 10 patients in a morning, and could never spend that kind of time on one case.”
— New York Times; June 3, 2017
“Try navigating managed care on a rotary phone. So many things get in the way of connecting with Patients in a Doctor’s office. Choose the road less traveled.”
— D.H., Keynote Speaker, Industry Concierge Medicine Conference, the 2017 Concierge Medicine Forum, Atlanta, GA USA
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References, Citations and Cited Sources
The Physicians Foundation. A survey of America’s physicians: practice patterns and perspectives. September 2012. http://www.physiciansfoundation.org/uploads/default/Physicians_Foundation_2012_Biennial_Survey.pdfAccessed April 23, 2014.
https://www.comstocksmag.com/longreads/convenient-care
LL NYC; http://www.llnyc.com/stories/the-doctor-will-see-you-immediately
New York Times; June 3, 2017; Rex Chiu, an internist with Private Medical in Menlo Park, spent more than a decade as a doctor on Stanford’s faculty.
https://www.ariasystems.com/blog/subscription-medicine-on-demand-healthcare-for-everyone/
https://www.forbes.com/sites/louiscolumbus/2018/03/04/the-state-of-the-subscription-economy-2018/#6e650ae053ef
Association of American Medical Colleges. 2013 state physician workforce data book. November 2013. https://www.aamc.org/download/362168/data/2013statephysicianworkforcedatabook.pdf Accessed April 24, 2014.
http://directprimarycarejournal.com/2014/05/
https://www.medicaleconomics.com/article/boutique-practices-good-medicine-or-ethical-swamp
http://www.whelchelpartners.com/local-boca-doctors-join-concierge-medicine/
Medscape Business of Medicine © 2014 WebMD, LLC; http://www.medscape.com/viewarticle/824543_1
Article Citation: Cash-Only Practices: 8 Issues to Consider. Medscape. May 15, 2014.
http://theadvocate.com/news/business/6242079-123/converting-to-concierge
Carnahan, S. J. (2007, Spring). Concierge medicine: Legal and ethical issues. The Journal of Law, Medicine, and Ethics, 35(1), 211-215.
Concierge Medicine Today (2013). Concierge medicine cost.
Concierge Medicine Today [CMT]. (2013, November). Concierge medicine doctor infographic.
Concierge Medicine Today [CMT]. (2014a, April). Concierge medicine: 101. C. Sykes & M. Tetreault (Eds.), 1-28.
Concierge Medicine Today [CMT]. (2014b, May 19). 2014 Concierge physician salary report.
McDonough, S. (2013, February 5). Paying for an open medical door. Canadian Medical Association Journal, 185(2), E105-E106. doi: 10.1503/cmaj.109-4385
Miscoe, M. D. (2006). Is your marketing compliant? Federal regulations dictate what you can and cannot do to attract patients. Chiropractic Economics. Retrieved from http://www.chiroeco.com/article/2006/Issue1/Leg1.php
Press, M. J. (2011). Improvement happens: An interview with Deeb Salem, MD and Brian Cohen, MD. Journal of General Internal Medicine, 27(3), 381-385. doi: 10.1007/s11606-011-1947-7
T.M. (2014, February 20). Concierge medicine’s best kept secret, the price (revised). Concierge Medicine Today and Direct Primary Care Journal.
Wieczner, J. (2013, November 10). Pros and cons of concierge medicine: More practices are catering to the middle class, with the goal of providing affordable care. Wall Street Journal. Retrieved from http://search.proquest.com/docview/1449678285?accountid=458
http://www.henrycountytimes.com/Archives/2013/03.27.13/feature.htm
http://www.observer-reporter.com/article/20150222/NEWS08/150229829
Disclaimer: In no event shall the authors, publishers, distributors and its related, affiliated or subsidiary companies, be liable for any direct, indirect, special, incidental or consequential damages arising out of the use of the information herein. The information is given with the understanding that the authors, publishers, distributors and its related, affiliated or subsidiary companies, are not engaging in or rendering legal, accounting or other professional advice. The authors, publishers, distributors and its related, affiliated or subsidiary companies, stress that since the details of an individual’s personal situation are fact-dependent, you should seek the additional services of a competent professional for legal, accounting and business advice for your individual practice. It is your responsibility to evaluate the accuracy, completeness and usefulness of any opinions, advice, services or other information provided as it pertains to your practice. All information contained is distributed with the understanding that the authors, publishers, distributors and its related, affiliated or subsidiary companies, are not rendering legal, accounting or other professional advice or opinions on specific facts or matters, and accordingly assume no liability whatsoever in connection with its use. Consult your own legal or tax advisor with respect to your personal situation. In no event is this information considered medical, legal, tax, financial, accounting or other professional advice (Please see full disclaimer below). This article, podcast, web site(s), references, citations, etc., are Subject to the Terms and Conditions of Use (https://conciergemedicinetoday.org/tcpp/) and referenced by Concierge Medicine Today, LLC. Concierge Medicine Today, LLC., our representatives, agents or employees accept no responsibility or liability for direct, indirect, special, incidental or consequential damages or financial costs or claims made by the Physician(s) interviewed or our guests.
“Gain some customer service experience– try a service industry job as these skills are not taught in med school. Moving into Concierge Medicine is not solely about providing excellent medical care without the restraints of insurance industry mandates. You have to also appreciate the lost art of customer service so long ago forgotten when visiting a healthcare institution. Many times my clients (notice I do not use the word "Patients") have noted why they refer their friends to my practice. It is the attention to detail, always delivering exactly what is promised and then some, and keeping their unique needs positioned first with a flexibility to offer new programs or meet needs as quickly as they are identified. This is the cornerstone of customer service.”
— Dr. B., Concierge Medicine Physician, Arizona and Entrepreneur
“Concierge medicine must be treated seriously by physicians and patients alike because it is a concept that is here to stay. Paying a set annual fee for “special services” may appear to some to focus on money and greed but to others it may be redirecting the focus of medicine back to preventing disease and seeking wellness. If concierge physicians are successful in preventing illness and keeping patients healthier then it is in the best interest of patients, physicians and society as a whole.”
— Peter A. Clark SJ, PhD Professor of Medical Ethics and Director, Institute of Catholic Bioethics, Saint Joseph’s University
“This new practice has been truly liberating. I am working harder than ever getting it of the ground but my time with patients is wonderful. And I get to be creative again in how I develop the practice, something that was lost from my previous office.”
— Dr. C., Vermont
"My real joy is spending time with patients and trying to help them improve their health. In many practices, the high volume of patients that must be seen reduces the time clinicians can spend with each patient. Our model increases the time available for each patient encounter. I spend about 30 minutes with a patient during our average visit. This is the main reason that most patients give for returning to our practice. People are willing to spend money on something they value, and they value time with the doctor."
— Dr. F., North Carolina
“You will never regret being a doctor IF you work only for patients. But if you don’t work only for patients, you will regret your decision in the end.”
— Dr. L, California, Concierge Medicine Physician
“My focus is on being a trusted advisor and I don't want to have any potential conflict of interests ... For example, a lot of doctors make money on supplements, for me I take that out of the equation. In terms of my practice, I just want to focus on providing the best advice I can give my patients, not worrying about making money off retail.”
— Dr. M, Concierge Physician, CA
“Typically, there’s a period after start-up when income goes way down as patients decide whether to stay. It often takes a good two years to bring the patient level up to where it should be.” At that point, physicians do better financially. In the interim, they are likely to struggle, particularly with those large start-up costs, which range from $50,000 to over $300,000."
— A.M., a senior consultant in the northeast office of Corporate Health Group
"We’ve always believed in being a patient’s ‘healthcare quarterback,’ so we negotiated highly competitive rates for lab and imaging services within our market. We determined the services most crucial to our patients, educated ourselves about available resources in our community, and created a list of options with full cost transparency."
— Dr. F., & Dr. T., Colorado
"The conversion process is not an easy one, my staff and I are cognizant of the fact that we must consistently communicate the benefits of this choice in care, with the challenge to increase my [memberships] numbers and convert other patients."
— Dr. G., Concierge Medicine Physician in Florida
“Patients are customers in our healthcare culture. They vote with their feet and their wallet and sometimes a smart phone. Inside a lot of traditional plan reimbursed practices, patients expect to wait. They expect insurance to cover their visit and, when it's not, they're often surprised because there was very little communication and information provided to them upfront. Relationship with our doctor's office is dying in a lot of ways. But patients are consumers of healthcare whether some agree with that sentiment or not. Every day patients routinely expect a disengaged staff and an unpleasant visit when at their doctor’s office that ends with a story, good bad or downright indifferent. I think we can do better. What we try to do here at Concierge Medicine Today, the industry's trade publication, is we try to break down the story behind concierge medicine. We try to take you behind the scenes of and explain why for example, this often misunderstood, counter-intuitive approach that puts Patient and Physician first can exceed some patients expectations, renew Physicians enthusiasm for the practice of medicine and therein create a massively loyal and engaged patient audience.”
— Editor, Concierge Medicine Today
'Any type of healthcare and health insurance-related issue is going to have legal and ethical issues that everyone will not agree on. The bottom line with concierge medicine is that it is quickly growing, presumably due to physicians and patients fed up with the current state of America’s healthcare system and where it could be going due to The Affordable Care Act. In fact, even with the growing number of concierge physicians, “the number of patients who are seeking concierge medical care in the past 24 months is far greater than the actual number of primary care and family practice concierge physicians available to service them” (CMT, 2014b, para. 22). Only time will tell how this will pan out, but for now, it looks like this is where our country is heading.'
— C.J. Miles, MBAHCM, MSA Research Analyst at the AMAC Foundation
"Although there are differences in the models for DPC and concierge care, there are similarities as well…most notably, the ultimate benefit for both patients and physicians: having quality time for offering consistent care and developing strong relationships with patients that are at the heart of these primary care delivery models."
— Physician Transition Consultant
“Direct practices should be successful in most cities and states where there is an inadequate supply of primary care physicians. This may be true in the country with the correct practice model. Most important, a physician needs to have social skills to sell him/herself and there new practice model to their patients and their community.”
— Dr. E., Texas
"The anti-aging and medical home delivery model fits well inside a concierge medicine [and direct care] practice. The nutritional component, the wellness solutions, the anti-aging and team-focused health care delivery professionals led by a concierge [or direct care] doctor are providing comprehensive and continuous health care services to patients year after year that they simply can't find elsewhere. This combination is increasing patient retention and patient interest in the concept. The goal here is healthy outcomes for patients followed by increased patient retention outcomes for the physician year after year."
— Editor, Concierge Medicine Today
“Some have said, ‘We’re in the Golden Age of technology but Dark Ages of delivery.’ We have resources but no time to utilize them to their highest & best use.”
— Dr. K, concierge medicine physician, Medical Director, Quote from interview, Medical Economics
“Employers large and small and companies see Concierge Medicine and other membership medicine delivery vehicles as the ideal delivery model for healthcare innovation as it allows patients to control their healthcare dollars, be guided by a relational physician when learning about advanced healthcare options and make more informed, data-driven decisions under the direction and support of their involved [Concierge] physician, to live a healthier life.”
— Editor, Concierge Medicine Today
"Direct Primary Care (DPC) is not insurance, does not strive to replace health insurance, nor is it adversarial to it. On the contrary, many DPC practices are eager to work with insurance carriers to co-create blended plans which integrate DPC with high-deductible insurance and ultimately correct the perverse incentives which are rife in the traditional fee-for-service system."
— Dr. T., Colorado
"I received a phone call the other day from a physician in Winter Park Florida. She was calling just to thank me for answering her questions about [this industry] a few months ago, and encouraging her to start her own practice. Today, her practice is thriving and she said that 'she is happy with her schedule, her life, and being able to practice medicine that way it is meant to be practiced.' I was so happy to hear that I helped a fellow physician and colleague, and even more happy to hear that she was doing so well!"
— Dr. D., D.O. a concierge medicine physician in South Florida
"In the next 10 years, people are going to want: 1: Be diagnosed and treated within minutes, not days or weeks. 2: Ongoing relationships throughout a health issue. 3: At a price that seems reasonable to them."
— Dr. Jay Parkinson, Sherpaa @jayparkinson; January 2018
“The concierge model is a great option for physicians seeking more control over their time, their professional lives, and their ability to care for patients. But it is by no means a financial cure-all. My life is so much better now. It’s a big improvement. I’m enjoying the benefit of more time for my family and my kids, more time to do administrative stuff during the workday rather than after-hours. But it’s not like my financial woes suddenly disappeared, especially during the first year.”
— D., MD, family physician in Mission Vejo, CA
“When doctors talk about concierge medicine being “the oldest, new form of medicine,” they're not speaking figuratively—they are trying to reframe the identity of their practice and an over-worked industry.”
— Editor, Concierge Medicine Today
“The IRS does not generally consider the monthly payment a ‘qualified medical expense.’ However, we do believe that they will accept reimbursements from an HSA for actual services provided by your practice physicians if you can produce something for the patient that they can use to document the services they received (including any procedure/treatment codes), the date they were provided (and by whom), and the amount you would charge the patient for the services provided. I know your practice is not set up that way, but the patient needs something that tells them the fair market value of the services they received for tax-free reimbursement from their HSA.”
— Roy Ramthun of HSA Consulting Services based in Washington, DC
"While it is true, as the AP reported, that more and more patients are joining our practices nationwide, the number of patients is not just in the thousands already but in the millions. While it is true that concierge practice is exponentially on the rise, the current number of such doctors is not just in the hundreds but in the thousands, perhaps tens of thousands. Most are below the radar. They work quietly and are never counted by bureaucrats."
— Dr. L., Concierge Medicine Physician, California
“There is no substitute for a doctor who one knows and trusts, and who acts exclusively on behalf of one's own needs and interests. Fortunately, many people can have this type of care. For people who are enrolled in high deductible insurance plans, they can apply their annual retainer fee toward their deductible. For people who have flexible spending accounts, they can use the money from that account toward the annual retainer fee. My fee is less than the cost of a daily sandwich lunch or a monthly cable contract. I think if more of the public were aware of how affordable this care can be, more people would be clamoring for it. Access 24/7, prompt appointments, same or next day sick visits, unhurried visits, health care coaching, continuity and advocacy. What is there not to recommend this model of care?”
— Dr. F., Concierge Medicine Physician, Baltimore, MD
“Patient Satisfaction in the field remains exceptionally high. Attitudes toward Concierge Medicine have undergone significant and positive changes since the signature of the Affordable Care Act in 2010.”
— Editor, Concierge Medicine Today
“I think that this is an exciting time for private direct medicine. With all sorts of stakeholders exploring private medicine solutions: this is no longer primarily a solo or small physician-owned medical practice space. Larger systems and providers, and even non-provider enterprises, are all exploring how to accomplish improved health outcomes with private consumer investment and expanded communication/connection. But there are challenges with how to integrate with the tax code, and with plan requirements.”
— Attorney, J.E., Esq.
“One of the most significant disruptions in healthcare delivery will come increasingly more consumers expecting healthcare to offer the same convenience, access, and customer-centered experiences they receive from the restaurant, retail, or mobile technology industries. Concierge practice in all of its forms will naturally increase in demand and, just like all innovations that start with early adopters, it will mature and expand to more patient segments ... because of increased demand and increased interest. In this growing market, patient engagement and behavior change will be requisite skills for physician-entrepreneurs to offer value to their patients.”
— Dr. K.B., Physician, Entrepreneur, 2018 Concierge Medicine Forum, Keynote Speaker
"The health and wellness sector has always been a passion of mine for most of my career, and as a result, I've had the great privilege to sit on all sides of the business. Having the opportunity to lead this organization at such a pivotal moment is a true honor as I can think of no greater way to impact the world of health and wellness than by creating a means to improve access and a streamlined experience. I have long held the notion that the healthcare industry is ripe for a transformation that brings focus back to the patient-physician connection, and one that truly delivers a personalized experience. I believe we are the company to make that happen."
— J.A., CEO
“Health care is not and should not be a one-size-fits-all solution. Continual innovation is what will ultimately save a crumbling health care system and the more options there are to serve the needs of Americans the better. MD² is the result of fearless trailblazing by one man. Others need to follow suit to bring new methodologies, technologies and models that will serve other consumer sectors and free the medical paradigm from it’s current spin-cycle with insurance and billing.”
— MD²’s CEO, Peter Hoedemaker
"Concierge Doctors routinely visit their Patient(s) and talk with family members in the Hospital when admitted or an emergency has occurred. It’s not something they can predict, but they’ve recognized it is an important and personal gesture worth more than any amount of money or even life itself. Concierge Doctors have recognized that their mere presence is important. They know that this uncommon, random act of kindness comes with a price tag which they [the Doctor] cannot put a price tag on. That is, this random act of kindness often creates a bond between the Patient-Physician for LIFE!"
— Editor, Concierge Medicine Today
“My vision is to cultivate a personal Patient – doctor relationship amidst a bustling urban community where impersonal professional relationships are the norm. Our practice strives to deliver quality medical care with an emphasis on evidence based medicine, open communication, easy accessibility, and a focus on customer service. These benefits can lead to an overall improvement in how healthcare is delivered and may ultimately improve outcomes.”
— Dr. E., Atlanta, GA, Concierge Medicine Physician
“The bottom line is it’s not for free,” she said. “You can’t do this for $25 [per person] per month. If we start doing it for $50 to $100 per month then we can start doing serious primary care.”
— Article: Despite A Growing Appetite, Buffet-Style Flat-Fee Clinics Shutter In Seattle; By Michelle Andrews; Kaiser Health News; June 20, 2017
“We try to make it fit into your lifestyle instead of disrupt it. You call the office, you call my cellphone, you text me, email me and we set something up.”
— Iowa; Concierge Medicine Physician, Dr. I.
"Our phone trees, answering services, and after hours call-sharing doctors make it unlikely that any given patient will actually speak to their own doctor. So they don't bother, and they seek care wherever it is most convenient."
— Dr. C., GA, Concierge Medicine Physician
"To those who say concierge doctors are hurting the system by diminishing the number of patients we can care for, my reply is: if you keep doing the same thing year after year, you are going to get the same results! If we don’t focus on salvaging the doctor-patient relationship and allowing the appropriate time for each patient’s care and follow-up, patients will begin to feel their primary care is a waste of time."
— Dr. B, Omaha (NE), Concierge Medicine Physician
“I embraced the potential of concierge medicine at its inception, and believe in it even more so today, having witnessed firsthand how each individual practice positively contributes to making a difference in a troubled healthcare environment. Concierge medicine is unique in recognizing and highlighting the doctor-patient relationship as the most essential element of quality care, and providing a proven, viable platform to fulfill this imperative. I look forward to sharing our experiences at the Concierge Medicine Forum.”
— Terry Bauer, CEO of Specialdocs Consultants
"Care is about access and communication, not doing stuff necessarily. I am not sure if there is any way to change this, but it seems that any visits my patients have (or communication with me) is something they get in exchange for my monthly fee."
— Dr. L., GA, DPC Physician
"There was a time when patients valued their family doctor, trusted our opinion and called us after hours to help decide if symptoms needed urgent attention or could wait."
— Dr. C, GA, Concierge Medicine Physician
“The biggest mistake in my opinion is charging too low. Conversions [into this private-pay marketplace] will eventually be unnecessary as the public becomes more aware of the benefits of these types of memberships. The big challenge is continuing growth after the initial conversion. Customer service, as described by some physicians, is the number one way to grow [this type of] practice. Linking the service to local self-insured employers is a good way to grow but certainly requires expertise with regards to structuring the appropriate benefit, usually a high-deductible plan with an HSA plus a membership."
— Mr. P., former independent industry consultant
"What I found interesting was that when I left my old practice -- I had a 10% Medicare population. That fraction has grown to almost half, suggesting to me that some of the folks most interested in this model are older patients."
— Dr. F., Concierge Medicine Physician
"Patients were skeptical and reluctant because of how accessible and convenient the service was. They expected to be kept waiting on hold. Some seemed puzzled by the fact that when they called I answered the phone and knew who they were. One patient even inquired as to how come they only had one form to fill out. Direct-access primary care patients who have been referred post hospital discharge, have not been readmitted to the hospital in the last 4 years because I can see them without delay or red tape. In NYC, despite the high number of physicians per patient, particularly on the upper east side of Manhattan, direct-access primary care can still be a viable practice solution for patients and providers. It helps patients cut through the red tape that has become expected in accessing health care.”
— R.Z., Nurse Practitioner, NY, NY
“The road was much more difficult than I expected, but also much more satisfying. I spent much of my time learning what doesn't work, but in the end learned that most good ideas grow out of the remains of a hundred bad ones that didn't survive.”
— Dr. L., Augusta, GA, DPC Physician
"In today’s healthcare culture, the 55-plus audience hasn’t been entirely abandoned, but the advertising aimed at this population segment is simply aimed at maintaining brand loyalty and establishing that the products they love are still good, still function and most likely being improved. Conversely, you can watch any prime-time television show that's targeting the 25-54 demographic, and you will learn what those people think is cool, hip, and where our culture is trending. You will not see advertising aimed at the 55-plus demographic population that's designed to get them to switch brands. The advertising aimed at 25-54 is all about that. And, by the way, most doctors, consultants and advertising agencies know that. This is just one of the many helpful topics you'll learn about at this conference."
— Editor, Concierge Medicine Today
“Where we find value is strengthening the relationship between doctor and patient, and we think that’s where the magic is.”
— B. Jorgensen, MDVIP CEO
“Don’t apologize to your patients for the business changes you’re making. This new process will help them. Inform them that this is a positive change and will help you maintain more secure patient-physician communication on a timely basis and offers them a much more affordable payment system with routine and convenient access to their doctor.”
— Mr. P., (Retired) Independent, Industry Consultant
“We’ve seen a tremendous amount of growth,” said Dr. Dean McElwain, president and COO of Castle Connolly Private Health Partners, a medical consulting company founded four years ago with John Castle and Dr. John Connolly that helps physicians convert their practices to a concierge model. “Concierge medicine affords physicians the ability to return to a much more old-fashioned style of practice where you actually had generous time to communicate with your patients and to work one-on-one with them to solve their problem and get to know them as individuals and not just a diagnosis.”
— LLNYC Magazine; July/August 2017
"We recognized back in 2000 that health care was moving from personal to a more institutionalized form, and it wasn't what we wanted to do. "We felt we needed to have time with our patients, to have the excellence to have the time with patients. Health care has been cutting reimbursement to doctors, which has forced doctors to see more patients, so the time doctors have with their patients have declined. The average time today with patients for most doctors is only 10 minutes."
— Dr. B., Concierge Medicine Physician, Michigan
"Insurance is the business of risk management via coverage for rare, expensive events. Nearly every industry in this country uses insurance in this manner — except health care. In health care, in addition to covering for rare events like surgeries and accidents, insurance is also used to cover common medical events as routinely encountered in primary care. Whenever insurance is used to cover common events, premiums go up due to claims being filed more frequently. Unfortunately, routine primary care is expensive in the current state, and society is forced to seek health insurance for this as well. This drives up health care costs across the board. Direct Primary Care is able to make primary care relatively affordable, and thus eliminate the need for costly insurance. Health insurance is reserved for rare, expensive events, like in all other industries. By removing the need for insurance from primary care, which is a significant portion of health care, costs are driven down."
— Dr. Q., CEO/Physician Founder, Inventor and (former) DPC Physician
"It took me over 16 years of practicing medicine to finally realize the significance of this timeless painting. At the time, this painting was viewed as iconic due to the public’s desire to be cared for with a single-minded attentiveness. It brought the focus back to the doctor patient relationship. Simply put, it is about the physician being there for his patient. Letting this patient know they are not alone. Sometimes that is all we have to give, but it can be exactly what is needed."
— Dr. L., Concierge Medicine Physician
“It’s common for physicians, particularly those with long-standing patients, to significantly underestimate ‘ramp-up time’ – how long it takes to get new people enrolled."
— Helen, Business Consultant, Hamden, CT
“There are no insurance codes for ‘cure.’”
— Dr. B., DPC Physician (Retired), Washington
"I made the switch many years ago into concierge medicine, or at least a form of it, and I couldn't be happier. I can provide better care and build a strong relationship with my patients. It definitely can be challenging since I make myself available 24/7, however if you can develop a good support structure of other like-minded MDs you can maintain a successful business with less stress than a traditional practice."
— Las Vegas Urgent Care Doctor
“It’s a different type of busy … My day is just as long now, if not longer. But, I’m spending a lot more time with all of my patients. In between visits, I’m on the phone checking on people at home.”
— Concierge Medicine Physician in FL
"Instead of just looking at blood, I’m looking at blood, urine, stool and saliva. Instead of just chemistry markers, I’m looking at chemistry, metabolomics (chemical fingerprints of cellular processes), genomics, microbiome (microorganisms), hormone tests, and I’m starting to look at immunology markers. That’s a very different experience. In a perfect world, your body is like the airplane and I’m the co-pilot and we’re using all these tools to identify if there are issues going wrong with the engine."
— Dr. M., Concierge Medicine Physician and entrepreneur, California
“There is only so much they can move the dial, and I think it is going to go back toward self-determination,” McElwain said of the Republican healthcare legislation. “Certainly, with this administration, there seems to be an appreciation for the utilization of health saving accounts and the ability to engage privately with your physician … It’s very multifactorial, but I think if anything, it looks like it will have a nurturing effect on what we do.”
— LLNYC Magazine; July/August 2017
“It’s a big decision for any physician to make the switch to concierge medicine. We recognize and honor that. Fortunately, as more physicians adopt this model and popularity grows, there are some great resources to help you navigate the path. It’s critical to determine if this is the right decision for your practice and then choose the best option – the one that matches both your short and long term goals. We frequently direct our prospective physicians to conciergemedicinetoday.org, informational books like the new Doctor’s Guide to Concierge Medicine and Direct Primary Care, and get them on the phone with other concierge doctors for a peer to peer conversation. It’s a step by step process… and each situation is as unique as each doctor. That’s why it’s critical to find the right partners to help you get there.”
— J.R., Industry Consultant (Retired)
"To be able to practice in this fashion, the patient roster is limited to a maximum of 600 patients. Each patient enjoys a 90- to 120-minute annual wellness visit similar to an executive style physical. This includes an exam, review and coaching for every patient. Follow up visits last 30 minutes. Under this calculation, doctors see eight to 12 patients a day. Physicians benefit on multiple fronts. We enjoy financial stability in this uncertain time. We regain the freedom to practice the way we were trained. Our time, tools and technology improve our abilities and make us even more valuable to our patients than we were before. Partnering with a consultant or an organization who provides the resources to transition successfully to this model is critical particularly to ensure that your practice is compliant with all federal and state laws. The model even improves national outcomes. Hospitalizations are down – by 79% in Medicare patients in one year and 72% in commercial patients. Readmission rates for common problems (Acute MI, CHF and pneumonia) are all under 2%, as compared to the national averages that range from 15% to 21%. Control of chronic conditions is better against all benchmarks and together, these saved the healthcare system over $300 million a year. The patient benefits of a smaller size practice include same-day appointments, 24-hour availability, no waiting and a higher level of coordination of care. As a result, patient satisfaction tops 94%, with nine in 10 patients renewing annually. Moreover, physician satisfaction is over 95%. With the right tools and model, we get to practice medicine the way we had been trained. We find the time to talk. We tease out buried details, identify issues, and become the hands-on healers we once were. For their part, patients become more accountable and see real results."
— Dr. Andrea Klemes is the Chief Medical Officer of MDVIP, Medical Economics, Dec, 15, 2014; Article, How engaging patients improves health outcomes
“Running on the discount-insurance based hamster wheel is fatally destructive to doctor morale, patient care and the entire health system.”
— Dr. L., Concierge Medicine Physician, California
"I suspect that employers will be the major reason for direct primary care membership/retainer-based practice growth in the coming years as they will essentially demand that level of service for their employees — and in so doing they will be reducing their company health care costs as a result of high quality primary care. The exact number of physicians in DPC practices is unclear but an estimate by Concierge Medicine Today in early 2014 pegs the known number at about 4,000 with about 8,000 others doing so but without fanfare [so in total, approximately 12,000]. More doctors will convert once the general population understands the advantages and begins to ask for it. There are many good reasons for an individual to connect with a direct primary care physician: better quality care, a return to relationship medicine and often a significant cost savings despite the fee."
— Dr. Stephen C. Schimpff is a quasi-retired internist, professor of medicine and public policy, former CEO of the University of Maryland Medical Center, senior advisor to Sage Growth Partners and is the author of The Future of Health-Care Delivery: Why It Must Change and How It Will Affect You
"My overhead is a phone, an electronic medical record, internet access, rent for office space and one medical assistant. The clinic is built lean because we don’t have to deal with the insurance companies. The revenue that is generated through the monthly fee of $39 to $89 per month is where we get the money to pay our overhead and the doctor’s salary. We don’t need to make a profit on anything else."
— Dr. L., Concierge Medicine Practice, Family Physician
“Personalized application of evidence-based decisions should be the norm, and companies should provide the technology to access the most up-to-date, patient-specific evidence for a given therapeutic area or intervention, so that physicians and patients can decide together the most effective course of treatment. Concierge Doctors, known to be innovative and patient-centered care, are in a unique position to take advantage of the growing number of personalized data resources matched to patient profiles and preferences to improve patient care.”
— Dr. T.F., Keynote Speaker, Concierge Medicine Forum, 2018
"Business is tough. If you are doing something just for the money, you are never going to enjoy it. You will be the hardest boss you have ever had. So, find something you love and pursue it. Follow this advice and you will set yourself up for an enjoyable future in medicine.”
— Dr. E., Texas, DPC Physician
“We are all used to subscriptions. We all have Amazon Prime and Netflix, and like Netflix or Amazon subscriptions,” he said, “you’ll find doctors out there with monthly subscriptions that seem incredibly affordable or geared for a certain audience. The more you pay, the more your get.”
—LLNYC Magazine; Article: The doctor will see you immediately; July/Aug 2017 Edition
"The art of medicine is the application of all this information and skills we learn and relaying this in a humane way to this one patient in front of you. Which is the only thing that matters at this moment. I am here for you is what each patient deserves to feel. This in my opinion is what separates the good doctor from the great doctor. That skill is innate. Those going into the field for the right reasons have this within them."
— Dr. L., Concierge Doctor, California
“The heart of good medicine is care. I think the key to concierge medicine is the personal relationship between doctor and patient.”
— said Dr. P., a concierge doctor, PA
“Concierge medicine must be treated seriously by physicians and patients alike because it is a concept that is here to stay. Paying a set annual fee for “special services” may appear to some to focus on money and greed but to others it may be redirecting the focus of medicine back to preventing disease and seeking wellness. If concierge physicians are successful in preventing illness and keeping patients healthier then it is in the best interest of patients, physicians and society as a whole.”
— Peter A. Clark SJ, PhD Professor of Medical Ethics and Director, Institute of Catholic Bioethics, Saint Joseph’s University
"To those who say concierge doctors are hurting the system by diminishing the number of patients we can care for, my reply is: if you keep doing the same thing year after year, you are going to get the same results! If we don’t focus on salvaging the doctor-patient relationship and allowing the appropriate time for each patient’s care and follow-up, patients will begin to feel their primary care is a waste of time."
— Dr. B., Concierge Medicine Physician, NE
“The Concierge Medicine Physician is in my opinion … purposefully more communicative and intentional about blending customer service techniques and social graces into the rhythm of his/her daily medical practice environment which in turn, creates a unique bond between Physician and Patient. Couple that with preventative care conversations and innovative healthcare services and we all have something to lean into. In summary, it's no longer about being the best Doctor in the world anymore, it's about being the best Doctor for the world.”
— Editor, Concierge Medicine Today
“We see three classes of potential plays for a consortium of companies that band together, ranging from the least disruptive (and quickest to implement) to the most disruptive (with the longest time to implement). They are incremental innovation (testing the waters with gradual and piecemeal innovation); technology and analytics (enabling the improvement and redesign of the existing system); and radical disruption (creating new platforms, marketplaces, and ecosystems).”
— Article Written By Jay Godla, Igor Belokrinitsky, and Sundar Subramanian: Strategy+Business.com -- "Alexa, What’s Going on with Healthcare?"
“We all say we should get the same care, but I got sick and tired of waiting for that to happen,” he added. “I decided to go for quality, not quantity.”
— New York Times; June 3, 2017
“Time is just so critical. By limiting their total number of families they have the ability to accompany patients to specialist visits, navigate their care through hospital stays and truly research every ache and pain. It’s like having a physician as part of your inner circle, as if they’re a member of your own family.”
— MD² CEO, Peter Hoedemaker
“Where the practice of medicine may fall short, a story is often found in our DNA that will provide clarity. Instead of waiting for sickness to occur, the clarity provided by a patient’s DNA can empower a Concierge physician to create a personalized plan for optimizing each patient’s health and longevity.”
— CMT Industry Conference Keynote Speaker, Dr. B.C.
Introduction to Concierge Medicine: Three Necessary Ingredients (For Healthcare Professionals)
A basic, introductory webinar education for Doctors and healthcare practitioners who desire to learn what concierge medicine is and isn’t.
© 2007 - Present. CONCIERGE MEDICINE TODAY, LLC. ALL RIGHTS RESERVED.
By Editor-in-Chief, Concierge Medicine Today
Latest Polls, Surveys and Trends In Concierge Medicine
By Concierge Medicine Today, the industry’s trade publication
Please note, if you use data from these polls, surveys, you must cite/source Concierge Medicine Today, as the source. Please be advised these are polls, are not without error and may or may not always accurately reflect the correct perspective(s) on a particular trend or question in the marketplace. Please do your due diligence. You assume all risk. Thank you. (C) 2007-Present. All rights reserved.
Concierge Medicine Today Has Been Surveying, Analyzing, Interviewing and Polling the industry at-large since 2007.
We have compiled nearly 400 unique data points about Concierge Medicine.
Here are just a few (see below)
Annual Salary of a Concierge Doctor? (2024)
20 Years After Opening Your Concierge Practice, More or Less Satisfied Than Practicing In A Traditional Manner?
Preferred Methods for Physician Burnout Solutions
Marketing to Patients in Concierge Medicine
Monthly Renewal Trends in Concierge Medicine
How many Concierge Doctors personally contact their patients with test results, recommendations, next steps and/or let their staff return these calls?
Doctors, how many handwritten thank you notes or handwritten notes do you write to Patients per month?
How Did You Finance (Startup) of Your Concierge, Membership Medicine Practice? (Choose all that apply)
How many patients per day do you typically see?
Sports Physicals and Common Immunizations
Do you give yourself a raise each year, even if it’s just $1?
Amount of Business education you received?
How long until you retire from medicine altogether?
How many text messages do you receive per day on average in your concierge medicine practice?
Us of A.I. Scribes
Average Wait Time In Concierge Medicine?
Are you contracted as an "in-network" provider w/ insurance companies?
Generational Demographics In Concierge Care
Average Cost of a Concierge Medicine Subscription (2024-2026)
How Long Do Patients Stay Under The Care of Their Concierge Medicine Physician?
Your Longest Patient Visit In Concierge Medical Care?
After Converting A Practice To A Concierge Medical Practice, What Is The 1st Thing To Change In Their Practice ? (Please Check All That Apply)
How many patients end up later enrolling in your practice but did not sign-up at first?
Video Consults Conducted Per Day?
Exam Room Questions: Before vs. After Entry Into Concierge Medicine
Do you have a Will, POA or Healthcare Directive?
Time spent per day returning emails in your Concierge Medicine practice?
Referring a Patient for Surgery?
Do you integrate additional testing that would be deemed “longevity” focused?
Types of Specialties in Concierge Medicine (2024)
Do you offer your services to patients on a monthly subscription or annual membership basis?
Combined Annual Household Income of Avg Patient
Selling Your Practice and Retiring: Where/To what type of entity are you planning to sell or getting offers from?
Cost of Marketing to Acquire One New Patient?
Doctors + Staff: How Do You 'Measure' Patient Satisfaction In Your Practice?
The Most Common Types of Calls You Receive Each Day From Your Concierge Patients?
Staffing Your Concierge Medicine Practice: 300 Patients
Doctors, how often do you get asked to do pro bono work (or just work for free) among your friends or family?
How many of your Patients do not have health insurance?
How do you manage missed appointments in your Concierge Medicine practice?
Time of the day most patients call, text you in your Concierge Medicine practice?
How many additional patients do you need to have a full patient panel (on average) in your concierge medicine practice?
Hardcover Edition | By Concierge Medicine Today
The Doctor's Expanded Guide to Concierge Medicine
Packed with over 50 interviews from Physicians in the concierge medicine space this expanded and updated (2019) edition contains all the pesky questions you need to know before, during or after moving into concierge medicine. From pro tips and insider chats to lessons learned if you had to go it all over again, this book is your guide to blending old-fashioned healthcare with modern day expectations. Dive in and let your peers and industry experts be your compass through the nuances of concierge medicine!
© 2019 CONCIERGE MEDICINE TODAY, LLC. ALL RIGHTS RESERVED.