Service Excellence 4/15/24 Service Excellence 4/15/24 Are you and your staff creating remarkable moments worth remarking about. Read More Service Excellence 4/13/24 Service Excellence 4/13/24 Creating a patient-centered practice: Strategies for improving patient satisfaction & retention (MedEco; Jan. '24; Vol 101; Iss 1; R. Payerchin) Read More Service Excellence 4/7/24 Service Excellence 4/7/24 The difference between “serving” and “treating” patients w/ Peter C. Yesawich, PhD Read More Service Excellence 3/28/24 Service Excellence 3/28/24 Patient Waiting Areas and Bathroom Access (Podcast) Read More Service Excellence 3/25/24 Service Excellence 3/25/24 Sandpaper or Silk? From the tissues to the toilet paper. Read More Service Excellence 3/14/24 Service Excellence 3/14/24 Long Waits, Short Appointments, Huge Bills: U.S. Health Care Is Causing Patient Burnout (TIME) Read More National Headlines, Service Excellence 3/8/24 National Headlines, Service Excellence 3/8/24 How many Concierge Doctors personally contact their patients with test results, recommendations, next steps and/or let their staff return these calls? Read More Service Excellence 3/8/24 Service Excellence 3/8/24 How can care navigation software help Doctors and Patients? (Podcast) Read More Service Excellence 3/6/24 Service Excellence 3/6/24 Mouthwash in the restroom? Name brand tissues in the exam room? Read More Service Excellence 3/4/24 Service Excellence 3/4/24 The Subconscious Mind of the Consumer (And How To Reach It) - Harvard Business School Read More Service Excellence 2/29/24 Service Excellence 2/29/24 Greeting Every Patient Within 4 Meters Read More Service Excellence 2/27/24 Service Excellence 2/27/24 CMT Spotlight | Concierge Medicine and Customer Service Read More Business of Medicine, Service Excellence 2/25/24 Business of Medicine, Service Excellence 2/25/24 FAQ: First thing to change after conversion to concierge medicine? (inside the practice) Read More Service Excellence, Spotlight 2/20/24 Service Excellence, Spotlight 2/20/24 Endlessly Interesting, Meet Dr. Knoepflmacher Read More Service Excellence 2/17/24 Service Excellence 2/17/24 Staff and patients -- the mounting tensions between these two groups that can be managed at what are called "intersections" in the visit. Read More Service Excellence 2/16/24 Service Excellence 2/16/24 Longest Patient Visit In Concierge Medical Care? (Poll) Read More Service Excellence 1/30/24 Service Excellence 1/30/24 10 Steps to Starting a Concierge Medical Practice While You’re Still Employed Read More Service Excellence 1/26/24 Service Excellence 1/26/24 "Hey, I don't want to think about it either ..." ~Editor Read More Service Excellence 1/22/24 Service Excellence 1/22/24 How long is too long to wait on hold? (Podcast) Read More Service Excellence, Spotlight 1/19/24 Service Excellence, Spotlight 1/19/24 CMT Spotlight | "Endlessly Interesting" -- Meet Dr. Knoepflmacher Read More Newer Posts Older Posts
Service Excellence 4/15/24 Service Excellence 4/15/24 Are you and your staff creating remarkable moments worth remarking about. Read More
Service Excellence 4/13/24 Service Excellence 4/13/24 Creating a patient-centered practice: Strategies for improving patient satisfaction & retention (MedEco; Jan. '24; Vol 101; Iss 1; R. Payerchin) Read More
Service Excellence 4/7/24 Service Excellence 4/7/24 The difference between “serving” and “treating” patients w/ Peter C. Yesawich, PhD Read More
Service Excellence 3/28/24 Service Excellence 3/28/24 Patient Waiting Areas and Bathroom Access (Podcast) Read More
Service Excellence 3/25/24 Service Excellence 3/25/24 Sandpaper or Silk? From the tissues to the toilet paper. Read More
Service Excellence 3/14/24 Service Excellence 3/14/24 Long Waits, Short Appointments, Huge Bills: U.S. Health Care Is Causing Patient Burnout (TIME) Read More
National Headlines, Service Excellence 3/8/24 National Headlines, Service Excellence 3/8/24 How many Concierge Doctors personally contact their patients with test results, recommendations, next steps and/or let their staff return these calls? Read More
Service Excellence 3/8/24 Service Excellence 3/8/24 How can care navigation software help Doctors and Patients? (Podcast) Read More
Service Excellence 3/6/24 Service Excellence 3/6/24 Mouthwash in the restroom? Name brand tissues in the exam room? Read More
Service Excellence 3/4/24 Service Excellence 3/4/24 The Subconscious Mind of the Consumer (And How To Reach It) - Harvard Business School Read More
Service Excellence 2/29/24 Service Excellence 2/29/24 Greeting Every Patient Within 4 Meters Read More
Service Excellence 2/27/24 Service Excellence 2/27/24 CMT Spotlight | Concierge Medicine and Customer Service Read More
Business of Medicine, Service Excellence 2/25/24 Business of Medicine, Service Excellence 2/25/24 FAQ: First thing to change after conversion to concierge medicine? (inside the practice) Read More
Service Excellence, Spotlight 2/20/24 Service Excellence, Spotlight 2/20/24 Endlessly Interesting, Meet Dr. Knoepflmacher Read More
Service Excellence 2/17/24 Service Excellence 2/17/24 Staff and patients -- the mounting tensions between these two groups that can be managed at what are called "intersections" in the visit. Read More
Service Excellence 2/16/24 Service Excellence 2/16/24 Longest Patient Visit In Concierge Medical Care? (Poll) Read More
Service Excellence 1/30/24 Service Excellence 1/30/24 10 Steps to Starting a Concierge Medical Practice While You’re Still Employed Read More
Service Excellence 1/26/24 Service Excellence 1/26/24 "Hey, I don't want to think about it either ..." ~Editor Read More
Service Excellence 1/22/24 Service Excellence 1/22/24 How long is too long to wait on hold? (Podcast) Read More
Service Excellence, Spotlight 1/19/24 Service Excellence, Spotlight 1/19/24 CMT Spotlight | "Endlessly Interesting" -- Meet Dr. Knoepflmacher Read More
