Remarkable Wins! (Softcover)
This all-new book by CMT is your MARKETING + CUSTOMER SERVICE GUIDE that reveals QUICK TIPS on how IMPORTANT CURATING unforgettable experiences ARE FOR PATIENTS!
Pages: 287
Release Date: October 1, 2025 (Pre-Order Your Copy)
Michael is an accomplished writer and a passionate advocate for Concierge Medicine and subscription-based healthcare delivery models!
As an author, husband, father, and patient, he is passionately dedicated to enhancing customer service in healthcare and raising awareness about solutions to address both physician and patient burnout. He holds concierge medicine in high regard for its unwavering emphasis on personalized care and advocates for its beneficial effects on the patient experience. By viewing concierge medicine as the vanguard example in patient experience, he aims to inspire our broader healthcare culture to pursue continuous improvement.
Acknowledging the benefits of concierge medicine and similar approaches, Tetreault expresses his frustrations with healthcare from an entrepreneurial perspective, highlighting how successful leadership principles that are valued in other sectors are frequently ignored in healthcare. He points out that the typical dismissal of these proven principles reflects insular thinking, evident in phrases often echoed within our healthcare culture, such as, “That’s a great idea, but we don’t have time for it,” or, “That’s not the way we operate here!”
In his latest book, he reveals valuable insights on marketing, public relations, and branding, drawn from more than twenty years of experience in concierge and membership medicine. He highlights that the core mission of concierge medicine is to treat every individual with equal respect, dignity, and consideration, regardless of their status. This powerful lesson in the golden rule significantly shapes his interactions with physicians and in various healthcare circles today.
Tetreault notes that concierge medicine will continue to live as the example for how healthcare at-large could be and should be and ascribes to the belief that we can and should do everything possible to feel what it’s like to sit on the other side of the exam room or sliding glass window from you! He also discusses the expectations of the next generation of patients and what our current healthcare culture must do to compete for the trust of patients in the future.
“We should leave healthcare better than we found it,” writes Tetreault. “It’s not just about being the best doctor in the world anymore; it’s about being the best doctor FOR the world, FOR your patients, and FOR your local community. I acknowledge that concierge medicine isn’t for everyone, but it is FOR the one ... who truly value their health.”
This all-new book by CMT is your MARKETING + CUSTOMER SERVICE GUIDE that reveals QUICK TIPS on how IMPORTANT CURATING unforgettable experiences ARE FOR PATIENTS!
Pages: 287
Release Date: October 1, 2025 (Pre-Order Your Copy)
Michael is an accomplished writer and a passionate advocate for Concierge Medicine and subscription-based healthcare delivery models!
As an author, husband, father, and patient, he is passionately dedicated to enhancing customer service in healthcare and raising awareness about solutions to address both physician and patient burnout. He holds concierge medicine in high regard for its unwavering emphasis on personalized care and advocates for its beneficial effects on the patient experience. By viewing concierge medicine as the vanguard example in patient experience, he aims to inspire our broader healthcare culture to pursue continuous improvement.
Acknowledging the benefits of concierge medicine and similar approaches, Tetreault expresses his frustrations with healthcare from an entrepreneurial perspective, highlighting how successful leadership principles that are valued in other sectors are frequently ignored in healthcare. He points out that the typical dismissal of these proven principles reflects insular thinking, evident in phrases often echoed within our healthcare culture, such as, “That’s a great idea, but we don’t have time for it,” or, “That’s not the way we operate here!”
In his latest book, he reveals valuable insights on marketing, public relations, and branding, drawn from more than twenty years of experience in concierge and membership medicine. He highlights that the core mission of concierge medicine is to treat every individual with equal respect, dignity, and consideration, regardless of their status. This powerful lesson in the golden rule significantly shapes his interactions with physicians and in various healthcare circles today.
Tetreault notes that concierge medicine will continue to live as the example for how healthcare at-large could be and should be and ascribes to the belief that we can and should do everything possible to feel what it’s like to sit on the other side of the exam room or sliding glass window from you! He also discusses the expectations of the next generation of patients and what our current healthcare culture must do to compete for the trust of patients in the future.
“We should leave healthcare better than we found it,” writes Tetreault. “It’s not just about being the best doctor in the world anymore; it’s about being the best doctor FOR the world, FOR your patients, and FOR your local community. I acknowledge that concierge medicine isn’t for everyone, but it is FOR the one ... who truly value their health.”
This all-new book by CMT is your MARKETING + CUSTOMER SERVICE GUIDE that reveals QUICK TIPS on how IMPORTANT CURATING unforgettable experiences ARE FOR PATIENTS!
Pages: 287
Release Date: October 1, 2025 (Pre-Order Your Copy)
Michael is an accomplished writer and a passionate advocate for Concierge Medicine and subscription-based healthcare delivery models!
As an author, husband, father, and patient, he is passionately dedicated to enhancing customer service in healthcare and raising awareness about solutions to address both physician and patient burnout. He holds concierge medicine in high regard for its unwavering emphasis on personalized care and advocates for its beneficial effects on the patient experience. By viewing concierge medicine as the vanguard example in patient experience, he aims to inspire our broader healthcare culture to pursue continuous improvement.
Acknowledging the benefits of concierge medicine and similar approaches, Tetreault expresses his frustrations with healthcare from an entrepreneurial perspective, highlighting how successful leadership principles that are valued in other sectors are frequently ignored in healthcare. He points out that the typical dismissal of these proven principles reflects insular thinking, evident in phrases often echoed within our healthcare culture, such as, “That’s a great idea, but we don’t have time for it,” or, “That’s not the way we operate here!”
In his latest book, he reveals valuable insights on marketing, public relations, and branding, drawn from more than twenty years of experience in concierge and membership medicine. He highlights that the core mission of concierge medicine is to treat every individual with equal respect, dignity, and consideration, regardless of their status. This powerful lesson in the golden rule significantly shapes his interactions with physicians and in various healthcare circles today.
Tetreault notes that concierge medicine will continue to live as the example for how healthcare at-large could be and should be and ascribes to the belief that we can and should do everything possible to feel what it’s like to sit on the other side of the exam room or sliding glass window from you! He also discusses the expectations of the next generation of patients and what our current healthcare culture must do to compete for the trust of patients in the future.
“We should leave healthcare better than we found it,” writes Tetreault. “It’s not just about being the best doctor in the world anymore; it’s about being the best doctor FOR the world, FOR your patients, and FOR your local community. I acknowledge that concierge medicine isn’t for everyone, but it is FOR the one ... who truly value their health.”